PT Service Rep/Operator

Loma Linda University Health • Loma Linda, CA

1d

About The Position

The Patient Service Representative/Operator is the first point of contact for customer service and public relations and ensures telephone calls are processed promptly. The role schedules patient appointments, verifies insurance information, and maintains accurate, orderly schedules for clinic physicians. It also assists with front-office Patient Service Representative duties as needed, may require travel to off-site clinics, and includes other duties as needed.

Requirements

• High school diploma or GED.
• At least six months of customer service, general office, or receptionist vocational training experience.
• Ability to use a computer, printer, and necessary software programs, such as Word, Excel, Outlook, and PowerPoint.
• Ability to operate and troubleshoot basic office equipment required for the position.
• Ability to remain calm and courteous under pressure, collaborate, and accept direction.
• Ability to think critically, manage multiple assignments, organize and prioritize workload, solve problems, recall information accurately, pay close attention to detail, and work independently with minimal supervision.
• Ability to distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone and identify workplace sounds; and see adequately to read computer screens and necessary written documents.
• Valid driver's license required at the time of hire.

Nice To Haves

• Experience in the medical field.
• At least one year of telephone or switchboard experience.

Responsibilities

• Process telephone calls promptly.
• Make appointments for patients.
• Verify insurance information.
• Maintain accurate, orderly schedules for clinic physicians.
• Assist with front-office PSR duties as needed.
• Travel to off-site clinics as required.
• Perform other duties as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED