PT Front Desk Receptionist

Excel Orthopaedic Specialists • Woburn, MA

1d

About The Position

The PT Front Desk Receptionist supports the front-desk operations of an orthopedic specialty physical therapy practice. The role involves checking in patients, handling and posting payments, scheduling appointments, managing referrals and authorizations, and communicating with clinical staff about issues concerning patient care. The receptionist is expected to work independently while collaborating with a close-knit team in a fast-paced clinical environment.

Requirements

• Previous experience in the healthcare industry.
• Ability to work independently.
• Strong phone and people skills.
• Ability to work collaboratively as part of a team.
• Effective written and verbal communication skills for interacting with physical therapists, medical professionals, patients, and their families.
• Efficient documentation skills and attention to detail.
• Willingness to learn.
• Comfort using electronic medical records (EMR).
• Personable, collaborative attitude and ability to prioritize multiple projects simultaneously.
• Value overall health and wellness.

Nice To Haves

• Experience in a physical therapy office.

Responsibilities

• Check in patients.
• Accept co-payments and post payments.
• Schedule appointments, solve scheduling problems, and optimize schedules.
• Obtain, manage, and troubleshoot referrals and authorizations.
• Proactively communicate with clinical staff about issues concerning patient care.
• Promote the practice as an orthopedic specialty practice.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed