PSL&D Compliance Training Ops & Business Lead (Manager)

Pfizer • Andover, MA

6d • $88,500 - $147,500 • Hybrid

About The Position

The PSL&D Compliance Training Operations & Business Lead supports BioTherapeutics PharmSci and PharmSci Small Molecules in Pfizer R&D. Reporting to the Head of PharmSci Learning & Development, this role helps administer and maintain the validated state of PharmSci’s Learning Management System (LMS). Work includes creating and maintaining learning activities, processing change requests, troubleshooting basic technical issues, retaining training documents, providing reports, entering data, documenting training risk assessments, and improving PSL&D processes and systems.

The role also serves as a Training Administrator and Business Administrator, PharmSci Training Point of Contact, Registrar, and compliance training lead for assigned PharmSci business functions. It supports curriculum administration, training risk assessment and implementation planning, documentation quality and storage, LMS data integrity, and operational initiatives. The position is hybrid, requiring residence within commuting distance of a Pfizer site and on-site work an average of 2.5 days per week.

Requirements

• Bachelor's degree and at least 5 years of proven experience as an LMS Administrator or Training Specialist, preferably working with SuccessFactors; or an associate degree and at least 7 years of such experience.
• At least 5 years of experience performing transactions within a learning management system.
• Experience working in a regulated environment.
• Strong problem-solving, analytical, organizational, prioritization, and time-management skills.
• Ability to manage and prioritize projects and time, working independently or with a team as needed.
• Ability to escalate and effectively resolve issues while maintaining a professional attitude.
• Ability to work independently in a fast-paced, changing environment and adapt to changing priorities.
• Technology literacy and ability to learn new applications and tools quickly.
• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• Experience with adult learning concepts.
• Experience using Copilot and common AI tools, including generative technologies such as ChatGPT or Microsoft Copilot, to support problem-solving and productivity.
• Curiosity about improving outcomes with AI tools and understanding of responsible AI practices, including risk management and ethical use.
• Excellent verbal and written communication skills in English, including the ability to deliver clear, concise information.
• Ability to follow written and verbal directions in English and properly handle confidential information.
• Demonstrated cross-functional and cross-cultural collaboration, strong interpersonal and team skills, and a collegial, collaborative approach.
• Proficiency in one or more eLearning authoring tools.
• Demonstrated attention to detail.
• Support for a culture of continuous improvement, with performance measured against goals.
• Embody Pfizer’s six Actionable Attitudes, including Embracing Uncertainty and Engaging with Compassion.
• Must be authorized to work in the United States by any employer; permanent U.S. work authorization is required. U.S. work visa sponsorship is not available.

Nice To Haves

• Currently trained and certified to perform LMS Registrar, Training Administrator, and Business Administrator roles.
• Experience working within Pfizer’s Learning Management System.
• Experience working with the Articulate 360 product suite.

Responsibilities

• Create, edit, and maintain LMS learning activities as a Training Administrator and Business Administrator, ensuring compliance with LMS policies, procedures, and regulatory requirements.
• Partner with procedure authors, assignment role owners, and training personnel to conduct training risk assessments, create training implementation plans, and develop or manage training content appropriate to the risk level.
• Support curriculum management as an LMS Registrar by assigning or removing alternate job codes and processing course completion data and waivers.
• Serve as PSL&D Compliance Training Lead for assigned PharmSci business functions.
• Uphold training documentation completion and storage standards, facilitate corrections, and pursue solutions to error-proof training documents.
• Ensure LMS data integrity and proper field use and naming conventions; review and clean up data as needed or directed.
• Quality-check learning entities created or modified by other LMS administrators using PharmSci Training Implementation Plan and Request Hub tools.
• Use good stewardship of the PSL&D budget.
• Identify and communicate opportunities to simplify, modernize, streamline, or automate training processes to improve learner and LMS administrator experiences and reduce gaps.
• Comply with applicable procedures and regulations and meet Pfizer standards and regulatory requirements.
• Assist with developing and maintaining training procedures, guides, and service level agreements for LMS administrators and customers.
• Collaborate with PSL&D and stakeholders on operational goals and initiatives, and proactively escalate concerns, gaps, or barriers.
• Assist with operational performance data collection as requested and actively participate in PSL&D Operations meetings.
• Perform other tasks as directed.

Benefits

• 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution.
• Paid vacation, holiday, and personal days.
• Paid caregiver, parental, and medical leave.
• Medical, prescription drug, dental, and vision coverage.
• Potential relocation assistance based on business needs and/or eligibility.
• Eligible to participate in Pfizer’s Global Performance Plan with a 10% bonus target.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager