Training & Compliance Manager

Menzies Aviation Careers•Sacramento, CA

About The Position

The Training and Compliance Manager serves as a functional trainer and administers field station training programs for Fuel Farm operations through classroom, hands-on, and verbal instruction. The role supports management on safety, security, and education matters through training programs, and promotes a safety-first culture by introducing safe working procedures consistent with Menzies Aviation policies and procedures. The manager develops and maintains training programs that support operational plans and business objectives, creates engaging learning content, uses metrics and needs-gap analysis to guide program design, and maintains accurate training statistics. The position also develops and rolls out a Manager-in-training program, evaluates achievement of learning objectives and skill development, and assesses cultural fit. The manager works with training and operations stakeholders to improve procedures and identify training opportunities, and helps ensure customer service meets or exceeds company standards and customer expectations. The role includes responsibilities for workplace health, safety, wellbeing, security, and compliance. It also assists with investigating accidents, injuries, and near misses, evaluating root causes, recommending corrective actions, and preparing materials and evidence for hearings, lawsuits, and insurance investigations. The position reports to the Director of Training and Compliance.

Requirements

1–3 years of training administration experience in aircraft fueling and/or Fuel Farm operations.
Experience leading and designing web meetings, learning management systems, and event platforms.
Ability to set priorities, meet deadlines, and manage multiple tasks.
Correct use of English grammar, spelling, punctuation, and vocabulary.
Strong working knowledge of Microsoft Office applications.
Learning Management System experience is required.
Experience with Excel, Word, and PowerPoint is required.
Excellent interpersonal and communication skills.
Strong team management, collaboration, and facilitation skills.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write technical reports and correspondence.
Ability to read, analyze, and interpret general business periodicals, FAA materials, NFPA 407, Menzies GOM, OSHA standards, and government regulations.
Ability to present information effectively and respond to questions from groups of managers, clients, customers, and the public.
Valid state driver's license.
Ability to obtain required security clearances and driving authorization from the local airport authority.
Must pass all required pre-employment testing.

Nice To Haves

Bilingual proficiency in English and Spanish.

Responsibilities

Update, design, and develop training and management programs that support the operational strategic plan and business objectives.
Oversee, maintain, and update effective training programs for all levels of operations.
Design content to inspire, educate, and engage employees.
Use training metrics and conduct training needs and gap analyses to build programs.
Generate, compile, maintain, and ensure the accuracy of organizational training statistics.
Develop and roll out a Manager-in-training program; measure learning-objective achievement, validate skill and knowledge development, and assess cultural fit.
Model the company's values of respect, honesty, integrity, diversity, inclusion, and safety of others.
Ensure training supports customer service that meets or exceeds company standards and customer expectations.
Work with training and operations stakeholders to develop and enhance procedures and identify training opportunities, including manpower planning, soft skills, and operational programs.
Take reasonable care of personal and others' health, safety, and wellbeing at work, following provided information, training, and workplace rules and procedures.
Assist in investigating accidents, injuries, and near misses; cooperate in preparing materials and evidence for hearings, lawsuits, and insurance investigations; evaluate root causes and recommend corrective action.
Perform other training duties as assigned by the Director of Training and Compliance.