PSL&D Compliance Training Ops & Business Lead (Manager)

Pfizer • Pearl River, CT

4d • Hybrid

About The Position

The PSL&D Compliance Training Operations & Business Lead supports BioTherapeutics PharmSci and PharmSci Small Molecules within Pfizer R&D and reports to the Head of PharmSci Learning & Development. The role is part of a team responsible for administering and maintaining the validated state of PharmSci’s Learning Management System (LMS). It supports LMS learning activity maintenance, change requests, basic technical issue resolution, training document retention, reporting, data entry, training risk assessments, and continuous improvement of PSL&D processes and systems.

The position serves in several LMS and training capacities, including Training Administrator, Business Administrator, PharmSci Training Point of Contact, Registrar, and PSL&D Compliance Training Lead for assigned business functions. It partners with procedure authors, assignment role owners, training personnel, and other stakeholders to assess training needs and risks, prepare implementation plans, manage training content and curricula, and maintain accurate LMS data and compliant training records. It also contributes to operational initiatives, procedures, service-level agreements, performance metrics, and process improvements.

This is a hybrid role. Employees must live within commuting distance of a Pfizer site and work onsite an average of 2.5 days per week. The role requires permanent U.S. work authorization; U.S. work visa sponsorship is unavailable. Relocation assistance may be available based on business needs and eligibility. The annual base salary range is $88,500 to $147,500, with eligibility for Pfizer’s Global Performance Plan and a 10% bonus target. Pfizer offers benefits including retirement contributions, paid leave, and health coverage.

Requirements

• Bachelor’s degree with at least 5 years of proven experience as an LMS Administrator or Training Specialist; alternatively, an associate degree with at least 7 years of such experience.
• At least 5 years of experience performing transactions within a learning management system.
• Experience working in a regulated environment.
• Strong problem-solving, analytical, organizational, prioritization, and time-management skills.
• Ability to manage and prioritize projects and time, working independently or with a team as needed.
• Ability to escalate and effectively resolve issues while maintaining a professional attitude.
• Ability to work independently in a fast-paced, changing environment and adapt to changing priorities.
• Technological literacy and ability to learn new applications and tools quickly.
• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint at minimum.
• Experience with adult learning concepts.
• Experience with Copilot and common AI tools, including generative technologies such as ChatGPT or Microsoft Copilot, to support problem-solving and productivity.
• Curiosity about using AI tools to improve outcomes and understanding of responsible AI practices, including risk management and ethical use.
• Excellent English verbal and written communication skills, including the ability to communicate clearly and concisely with teams and customers.
• Ability to follow written and verbal directions in English and properly handle confidential information.
• Demonstrated ability to collaborate cross-functionally and cross-culturally.
• Excellent interpersonal and teamwork skills; collegial and collaborative approach.
• Proficiency in one or more eLearning authoring tools.
• Demonstrated attention to detail.
• Commitment to continuous improvement and measuring performance against goals.
• Embodies Pfizer’s six Actionable Attitudes, including Embracing Uncertainty and Engaging with Compassion.
• Must have permanent work authorization in the United States; visa sponsorship is not available.

Nice To Haves

• Current training and certification to perform LMS Registrar, Training Administrator, and Business Administrator roles.
• Experience working within Pfizer’s Learning Management System.
• Experience with the Articulate 360 product suite.
• Experience working within SuccessFactors.

Responsibilities

• Administer and maintain LMS learning activities, ensuring compliance with LMS policies, procedures, and regulatory requirements.
• Perform Training Administrator and Business Administrator functions, including creating, editing, and maintaining LMS learning activities.
• Partner with procedure authors, assignment role owners, and training personnel to conduct training risk assessments, create training implementation plans, and develop or manage suitable training content.
• Perform Registrar functions, including managing curriculum assignments, assigning and removing alternate job codes, and processing course completions and waivers.
• Serve as the PSL&D Compliance Training Lead for assigned PharmSci business functions.
• Maintain standards for training documentation completion and storage; facilitate corrections and pursue solutions to prevent documentation errors.
• Maintain LMS data integrity and proper field use and naming conventions; review and clean up data as needed.
• Quality-check LMS learning entity creation and modifications made by other administrators using PharmSci Training Implementation Plan and Request Hub tools.
• Manage the PSL&D budget responsibly.
• Identify and communicate opportunities to simplify, modernize, streamline, or automate training processes to improve learner and administrator experiences and reduce gaps.
• Comply with applicable procedures and regulations and meet Pfizer standards and regulatory requirements.
• Assist with developing and maintaining training procedures, guides, and service-level agreements for LMS administrators and customers.
• Collaborate with PSL&D and other stakeholders on operational goals and initiatives, and escalate concerns, gaps, or barriers proactively.
• Assist with operational performance data collection as requested and participate in PSLD Operations meetings.
• Perform other tasks as directed.

Benefits

• 401(k) plan with Pfizer matching contributions and an additional Pfizer Retirement Savings Contribution.
• Paid vacation, holiday, and personal days.
• Paid caregiver, parental, and medical leave.
• Medical, prescription drug, dental, and vision coverage.
• Potential relocation assistance, subject to business needs and eligibility.
• Eligibility to participate in Pfizer’s Global Performance Plan, with a bonus target of 10% of base salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager