Provider Support Specialist 2026-02591

State of Wyoming•Cheyenne, WY

About The Position

The Provider Support Specialist supports public health by helping ensure the success and compliance of the Public Vaccine Programs (PVP). The role serves as a primary contact for enrolled healthcare facilities, guiding provider staff through program requirements, supporting vaccine order management, and maintaining accurate vaccine inventory records. It also develops and delivers training to help healthcare providers meet regulatory standards and works with Unit team members on statewide immunization initiatives. The specialist develops and conducts training on WylR functionality, including the Vaccine Order Management System (VOMS), and maintains the Vaccine Coordinator Training Program and related resources. The role processes and approves vaccine orders, maintains vaccine settings in WylR, processes returns, facilitates transfers, and supports providers with inventory submissions and troubleshooting. It also receives temperature logs, handles temperature-excursion investigations, and works with providers to resolve lower-level compliance issues, referring escalated issues to the PVP Manager. Additional duties include supporting the annual Wyoming Immunization Conference and maintaining PVP standard operating procedures.

Requirements

Associate’s degree, typically in Business, and 0–2 years of progressive work experience, typically in Business/Office Communications, with knowledge at the level of an Office Support Specialist I; alternatively, 2–4 years of progressive work experience in Business/Office Communications with that level of acquired knowledge.
Knowledge of customer service.
Knowledge of time management, prioritization, and scheduling.
Knowledge of the importance of immunizations.
Ability to manage multiple projects effectively and efficiently.
Ability to communicate effectively verbally and in writing.
Knowledge of personal effectiveness, teamwork, and stress management.
Ability to build relationships.

Nice To Haves

Associate’s degree, typically in Business, plus 0–2 years of progressive work experience, typically in Business/Office Communications, or 2–4 years of progressive work experience in Business/Office Communications.

Responsibilities

Develop and conduct training on WylR functionality, including vaccine ordering, transfers, inventory maintenance, and vaccine returns through the Vaccine Order Management System (VOMS).
Coordinate and process updates to the Vaccine Coordinator Training Program as needed or directed.
Develop and update the Vaccine Coordinator Training Program and other assigned training resources.
Conduct in-person and webinar training as needed or directed.
Serve as the primary contact for vaccine order processing and approval.
Maintain current vaccine settings in WylR based on the CDC-provided vaccine price list.
Process vaccine returns and upload them to VTrckS weekly.
Facilitate and ensure vaccine transfers are completed in a timely and appropriate manner.
Ensure providers submit vaccine inventory at least monthly.
Assist providers with troubleshooting vaccine inventory errors.
Receive and process temperature logs.
Serve as the primary contact for temperature excursions and facilitate investigations as necessary.
Communicate with providers to resolve low-level compliance issues and refer escalated issues to the PVP Manager.
Assist with, attend, and present at the annual Wyoming Immunization Conference.
Maintain standard operating procedures for PVP-related activities.
Perform other duties as assigned or needed.