Provider Support Specialist

Cure 4 The Kids Foundation•Las Vegas, NV

9d•Onsite

About The Position

The Provider Support Specialist provides comprehensive administrative and clerical support to a healthcare provider and serves as a liaison to patients, families, and outside agencies. The role handles sensitive and confidential matters with independent judgment and discretion to support efficient daily operations. It is a non-exempt, hourly position that supports a multidisciplinary clinical team and the care experience of children and their families. The specialist maintains the provider’s calendar, coordinates appointments and meetings, prepares hospital rounding schedules, and anticipates administrative needs. The role also supports patient care administration, including preparing records and documents, confirming infusion orders and EHR demographic information, assisting patients with portal access, and coordinating home care, hospice, specialty infusions, and specialty pharmacy fulfillment. The position is based in a clinical and administrative environment on the Roseman University Campus in Summerlin.

Requirements

High school diploma or GED.
At least two years of experience in a healthcare setting.
At least one year of administrative assistant or unit secretary experience.
Computer literate.
Computer skills, including Microsoft Word, Excel, and PowerPoint, and ability to learn and use proprietary software, including EHR systems.
Strong written and verbal interpersonal and communication skills with colleagues and management at varying levels.
Excellent organizational and time-management skills.
Close attention to detail and a high level of accuracy.
Emotional maturity and ability to manage stressful situations.
English language skills.
Ability to maintain flexibility in working hours to accommodate evolving needs and priorities.

Nice To Haves

Five or more years of experience in a healthcare setting.
Experience in a managed care or physician office environment.
Provider support experience.
Bilingual English/Spanish skills.

Responsibilities

Maintain professionalism and positive working relationships with organizational leaders, team members, patients, families, partners, and stakeholders.
Respond to emails in a timely manner, participate in mandatory training, and help maintain a clean, safe, and gossip-free workplace aligned with the organization’s mission and vision.
Serve as a professional liaison for the provider with internal and external partners, including outside agencies, while handling sensitive matters discreetly.
Collaborate with stakeholders across organizational functions, disciplines, and levels.
Maintain the provider’s calendar and coordinate appointments and meetings.
Create hospital rounding schedules and communicate them to contracted external entities.
Anticipate and address administrative needs, including completing errands that support daily operations.
Manage administrative tasks such as time-off requests and expense records.
Work with the provider to prepare FMLA forms, school notes, letters, and educational materials, and distribute materials as needed.
Arrange travel logistics, including transportation, lodging, and meals, for conferences, interviews, and other events.
Address conflicts promptly and diplomatically while prioritizing provider needs.
Prepare and compile patient records as directed by the provider.
Ensure infusion orders, including required supportive care orders, are complete as directed by the provider.
Ensure the EHR contains required, current demographic information, including preferred pharmacy and email address.
Communicate verbally and in writing with healthcare team members, patients, and families; send patient-portal invitation links and assist with account setup.
Coordinate home care, hospice, and specialty infusions, and work with specialty pharmacies to support timely and accurate fulfillment of provider-ordered medications.
Perform other duties as assigned.