Specialist I, Provider Support

Grow Therapy

8d•$20 - $24•Remote

About The Position

Grow Therapy is hiring a fully remote support specialist to help make high-quality mental healthcare more accessible and affordable. The role supports both clients and therapists by troubleshooting technical issues, educating customers about the Grow Therapy platform, and helping customers feel heard and supported throughout their experience. The specialist investigates recurring or complex problems and works with Product teams to help improve the platform. The position is hourly and non-exempt, pays $24.04 per hour, and includes travel two to three times per year for events such as company and department offsites.

Requirements

Self-motivated, eager to learn, and comfortable with ambiguity and asynchronous communication.
Strong problem-solving skills and natural curiosity, especially about health technology.
Kind and empathetic work ethic, with customer experience as a priority.
Ability to work independently and remotely and adapt to changing priorities and customer needs.
Comfort meeting quantitative metrics, including the number of conversations handled per day.
Ability to thrive in a fast-paced startup environment and contribute to its growth.

Nice To Haves

At least one year of successful customer-facing professional experience.
Knowledge of insurance and coverage in the US healthcare industry.
Basic programming or engineering skills or interest.
Education, training, or certification in a business- or technology-related field.

Responsibilities

Troubleshoot and resolve issues raised by clients and therapists via phone and live chat.
Investigate problems to identify root causes and work with Product teams to improve the platform.
Assist and educate customers on the Grow Therapy platform while providing strong customer service.
Serve as a go-to resource and advocate for clients and therapists, ensuring they feel heard and supported.

Benefits

Medical, dental, vision, life, and disability coverage.
No-cost access to therapy through the Grow platform for US employees.
Retirement savings programs and equity opportunities.
Flexible time off, paid holidays, and a company-wide Winter Break.
Up to 18 weeks of paid parental leave and a new child stipend.
Dedicated weekly flexible time for mental health and self-care.
Annual wellness and development stipend.
Pre-tax commuter benefits for employees working from a hub location.
Home workspace support and meal benefits tailored to remote and hub-based employees.
Wellbeing benefits, including wellness memberships, virtual care, pet insurance discounts where available, and global travel assistance.