Support Specialist I
About The Position
Surge Staffing is hiring an entry-level Support Specialist I for its Headquarters team. The role provides frontline customer service, technical assistance, and administrative support to internal employees and external customers. The specialist communicates by phone, email, live chat, and internal systems to answer questions, manage requests, resolve issues, and support a positive customer experience. The position calls for a dependable, adaptable, detail-oriented person who can manage multiple priorities in a fast-paced office environment and is eager to learn and develop professional skills.
Requirements
- High school diploma or equivalent.
- Familiarity with Microsoft Office, including Word, Excel, and Outlook.
- Strong written and verbal communication skills.
- Excellent multitasking, organization, and time-management abilities.
- Strong attention to detail and basic problem-solving skills.
- Ability to remain professional, patient, and customer-focused in a fast-paced environment.
- Willingness to learn new systems, processes, and technology.
- Ability to work independently while contributing positively to a team.
Nice To Haves
- Previous experience in customer service, office administration, call center, or a related field; experience is preferred but not required.
- Experience handling phone calls, emails, and live chat conversations.
Responsibilities
- Provide friendly, professional, and timely customer service to internal employees and external customers.
- Respond to inquiries through phone calls, emails, live chat, and internal communication systems.
- Manage multiple live chat conversations and customer requests while maintaining accuracy and efficiency.
- Assist with account setup, basic system navigation, and troubleshooting.
- Identify customer needs, resolve basic issues, and escalate more complex concerns when necessary.
- Complete administrative tasks, including data entry, follow-up communications, background status checks, and record maintenance.
- Maintain accurate spreadsheets, tracking logs, and internal documentation.
- Balance incoming communications, administrative duties, and daily assignments in a fast-paced environment.
- Prioritize tasks and manage time effectively to meet deadlines and departmental expectations.
- Maintain confidentiality of sensitive information and follow company policies and procedures.
- Adapt to new technologies, processes, and changing business needs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
