Support Specialist I

Surge Staffing • Columbus, OH

2d

About The Position

Surge Staffing is seeking a dependable, customer-focused Support Specialist I to join its Headquarters team. This entry-level role provides frontline customer service, technical assistance, and administrative support to internal employees and external customers. The specialist communicates through phone calls, emails, live chat, and internal systems to answer questions, manage requests, and support a positive customer experience. The role suits someone who is an excellent communicator, detail-oriented, adaptable, and comfortable managing multiple priorities in a fast-paced office environment.

Requirements

• High school diploma or equivalent.
• Familiarity with Microsoft Office, including Word, Excel, and Outlook.
• Strong written and verbal communication skills.
• Excellent multitasking, organization, and time-management abilities.
• Strong attention to detail and basic problem-solving skills.
• Ability to remain professional, patient, and customer-focused in a fast-paced environment.
• Willingness to learn new systems, processes, and technology.
• Ability to work independently while contributing positively to a team.
• Dependability, organization, attention to detail, and a positive attitude.

Nice To Haves

• Previous experience in customer service, office administration, call center, or a related field.
• Experience handling phone calls, emails, and live chat conversations.
• Enjoyment of helping people and providing excellent customer service.
• Confident and professional communication.
• Ability to switch comfortably between multiple tasks and conversations.
• Willingness to learn.

Responsibilities

• Provide friendly, professional, and timely customer service to internal employees and external customers.
• Respond to inquiries through phone calls, emails, live chat, and internal communication systems.
• Manage multiple live chat conversations and customer requests while maintaining accuracy and efficiency.
• Assist with account setup, basic system navigation, and troubleshooting.
• Identify customer needs, resolve basic issues, and escalate more complex concerns when necessary.
• Complete administrative tasks, including data entry, follow-up communications, background status checks, and record maintenance.
• Maintain accurate spreadsheets, tracking logs, and internal documentation.
• Balance incoming communications, administrative duties, and daily assignments in a fast-paced environment.
• Prioritize tasks and manage time effectively to meet deadlines and departmental expectations.
• Maintain confidentiality of sensitive information and follow company policies and procedures.
• Adapt to new technologies, processes, and changing business needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED