Office Support Specialist 2026-02559

State of Wyoming•Torrington, WY

8d•Onsite

About The Position

The Wyoming Department of Corrections seeks an Office Support Specialist at the Wyoming Medium Correctional Institution (WMCI) in Torrington, Wyoming. WMCI serves as the primary intake and assessment center for male inmates and provides education and treatment services, including services for inmates with protective custody, medical, mental health, dental, substance abuse, life skills, cognitive/behavioral, and sex offender treatment needs. The Office Support Specialist performs a wide range of moderate to complex program and operational support duties. The role coordinates office functions, maintains records and assets, supports procurement, prepares and verifies reports, processes electronic filings, and responds to information requests. It also provides customer service and guidance to staff and the public, and may train staff. The position requires pre-service and in-service training and involves work in a correctional facility. Successful applicants must pass a background/reference check, medical evaluation, and drug test before appointment, and must meet the department's dress code standards.

Requirements

Associate's degree, typically in Business; alternatively, 2–4 years of progressive work experience typically in Business Office Communications, with knowledge at the level of an Office Assistant II.
Alternatively, 0–1 year of progressive work experience typically in Business Office Communications, with knowledge at the level of an Office Assistant II, alongside the stated education qualification.
Knowledge of applicable federal, state, and local laws, codes, regulations, policies, technical processes, and procedures related to the department.
Knowledge of principles and practices of employee supervision, training, and evaluation.
Knowledge of techniques for providing a high level of customer service.
Pre-service and in-service training is required.
Pass a background/reference check, medical evaluation, and drug test before appointment.
Meet WDOC dress code standards.

Responsibilities

Perform moderate to complex program and operational support duties; resolve problems and recommend improvements.
Coordinate general office functions, including administrative, property management, travel, or fiscal duties, and provide staff training.
Process monthly electronic filings, correspond with operators about production filing, and set up new operators for electronic filing.
Maintain financial and other records, verify statistical reports for accuracy and completeness, and assist with publishing statistical reports.
Maintain agency files and records accurately and input data into databases.
Prepare reports and verify computer systems, databases, and coded data for accuracy.
Respond verbally or in writing to requests for information.
Provide customer service to customers, clients, and staff; explain rules and procedures and serve as a resource.
Manage inventory assets and track information.
Perform administrative duties requiring considerable judgment and evaluate information for accuracy.
Ensure procurement is managed appropriately and according to established procedures.
Support public safety and high correctional standards and contribute to a safe, supportive, and positive work environment.