Office Support Specialist

Concord General Mutual Insurance Company•Westborough, MA

About The Position

The Office Support Specialist performs general clerical duties for the Personal Lines Underwriting Department in support of Underwriting Operations. The role processes insurance applications, renewals, endorsements, cancellations, audits, binders, and related materials according to established procedures and guidelines. Duties are performed under general supervision. The position also supports reception and office operations, including answering and directing calls, screening visitors, documenting visitor traffic, receiving deliveries, processing returned mail, and maintaining office supplies. It provides technical and administrative assistance to the Underwriting Operation, maintains policy files, and manages pool vehicle keys, gas cards, and scheduling logs.

Requirements

High school diploma or equivalent.
Above-average written and verbal communication skills.
Strong attention to detail.
Above-average typing skills.
Ability to work as a team player with people inside and outside the company.
Ability to resolve problems and effectively manage time and schedules.

Nice To Haves

Experience with Microsoft Outlook.

Responsibilities

Type forms, reports, and memos as directed.
Prepare requests for reports from information or service bureaus when needed.
Interpret and apply verbal and written instructions, manuals, and rates.
Pick up, sort, and deliver internal department mail, and handle and process returned mail.
Answer telephone calls and route them to the appropriate personnel, including answering inbound operator calls.
Communicate by phone or letter with agents and company departments.
Perform receptionist duties, screen office visitors, document visitor traffic, and sign for drop-offs and deliveries.
Rate and/or code new business, renewals, endorsements, cancellations, and other policyholder service functions.
Accurately enter business in the company portal and maintain policy files in proper order.
Provide technical assistance in support of Underwriting Operations.
Maintain and order office supplies and keep areas fully stocked.
Manage company pool vehicle keys and gas cards, and log requests and scheduling.
Assist with other duties as assigned within the department or elsewhere on request.