Office Support Specialist

SPS North America • Seattle, WA

6h

About The Position

The Field Support Specialist/Office Support Specialist provides backup coverage across regional SPS sites to support service level agreements and business continuity. The role may involve greeting guests and clients, managing front-desk and lobby operations, coordinating calls and security protocols, handling inbound and outbound shipments, and performing print, binding, and scanning projects. The specialist also helps keep conference rooms, pantries, and common areas ready for use and manages office supplies and equipment.

Travel to different SPS sites within the assigned region is an essential part of the role. Assignments may include traveling from the employee’s home location to another site as business needs require. The position requires reliable transportation, adaptability to same-day assignments and varying schedules, and comfort with active work that involves standing and lifting.

Requirements

• At least 2 years of experience in office services, hospitality, or logistics.
• High school diploma or equivalent.
• Access to reliable transportation for mandatory regional travel.
• Ability to handle same-day assignments and varying schedules.
• Comfort with MS Office and ability to learn proprietary digital systems.
• Ability to stand and lift up to 25 pounds, or up to 50 pounds with a teammate.
• Ability to proactively find work during downtime and remain calm under pressure.

Responsibilities

• Provide a high-quality concierge experience for guests and clients.
• Manage lobby flow, security protocols, and global call routing.
• Manage inbound and outbound shipments throughout their lifecycle.
• Follow manual and electronic chain-of-custody procedures for high-priority packages.
• Operate multifunction devices for printing, binding, and digital scanning.
• Maintain equipment through proactive maintenance and toner management.
• Keep conference rooms, pantries, and common areas ready for use.
• Manage office inventory and ensure supplies are stocked.
• Provide backup coverage at regional sites when regular staff are away.
• Travel between SPS sites within the assigned region as business needs require.

Benefits

• Career growth opportunities and the opportunity to develop new skills.
• Learning and development support.
• Employee recognition programs.
• Paid time off; full-time employees receive a minimum of 80 hours per calendar year, with possible increases based on tenure or assigned account.
• Employee and client referral bonuses.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Health care flexible spending account (HCFSA).
• Dependent care flexible spending account (DCFSA).
• Health savings account (HSA).
• Commuter transit and parking pre-tax plans.
• Supplemental life insurance.
• Accident insurance.
• Critical illness insurance.
• Hospital indemnity insurance.
• Legal program.
• Identity theft protection.
• Pet discounts and pet insurance.
• Group home and auto insurance.
• Employee assistance program (EAP).
• Short-term disability insurance.
• Life insurance.
• Education discounts.
• 401(k) with matching.
• Entertainment discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED