Office Support Specialist

Concord Group Insurance•Westborough, MA

4d•$43,000 - $50,000

About The Position

The Policy Rating Technician performs general clerical work for the Personal Lines Underwriting Department in support of Underwriting Operations. The role processes insurance applications, renewals, endorsements, cancellations, audits, binders, and related materials according to established procedures and guidelines. Duties are performed under general supervision. The position also provides receptionist and office support, including screening visitors, following corporate security measures for visitors and vendors, documenting visitor traffic, answering and directing calls, processing mail, maintaining office supplies, and managing pool vehicle keys, gas cards, and usage logs. It provides technical assistance to Underwriting Operations and supports agents, company departments, and policyholders.

Requirements

High school diploma or equivalent.
Above-average written and verbal communication skills.
Strong attention to detail.
Above-average typing skills.
Ability to work as a team player with people inside and outside the company.
Ability to resolve problems and effectively manage time and schedules.

Nice To Haves

Experience with Microsoft Outlook.

Responsibilities

Type forms, reports, and memos as directed.
Prepare requests for reports from information or service bureaus, as needed.
Interpret and apply verbal and written instructions, manuals, and rates.
Pick up, sort, and deliver internal department mail.
Handle and process returned mail.
Answer telephone calls and transfer them to the appropriate personnel.
Communicate by phone or letter with agents and company departments.
Perform receptionist duties, including answering inbound operator calls, screening office visitors, and signing for drop-offs and deliveries.
Assist with other duties within the department or elsewhere as requested.
Rate and/or code new business, renewals, endorsements, and cancellations, and perform other policyholder service functions.
Enter business accurately in the company portal and maintain policy files in proper order.
Provide technical assistance in support of Underwriting Operations.
Maintain and order office supplies, keeping areas fully stocked.
Manage company pool vehicle keys and gas cards, and log requests and scheduling.