Office Support Specialist II 2026-02588

State of Wyoming•Douglas, WY

12d

About The Position

The Wyoming Law Enforcement Academy, under the Attorney General's Office, is seeking an Office Support Specialist II for the Training Section. The role performs a wide range of general and agency-specific administrative and office tasks under established guidelines and procedures. It calls for someone detail-oriented and self-directed who can apply critical thinking. The position also provides customer service and administrative support to students, instructors, staff, and other customers, and may require considerable judgment in program-related administrative work. The position supports training courses and the Pre-Service program, maintains associated records and databases, helps coordinate instructors and schedules, and manages the Academy Clothing Canteen. It uses tools including Microsoft Access, Excel, and Word, Google Gmail, Calendar, and Docs, Blackboard LMS, and the Acadis Training database. The successful applicant must pass a background investigation. The position is non-exempt under FLSA.

Requirements

Associate's degree, typically in Business; alternatively, 2–4 years of progressive Business Office Communications work experience with knowledge at the Office Support Specialist I level may substitute for the education and experience requirement.
The minimum qualification lists 0–2 years of progressive work experience, typically in Business Office Communications, with acquired knowledge at the Office Support Specialist I level.
Knowledge of Windows-based computer functions for importing, exporting, organizing, and maintaining information.
Knowledge of and ability to use Microsoft Access and Word.
Knowledge of and ability to use Google Gmail, Google Calendar, and Docs.
Knowledge of and ability to use Blackboard LMS software and the Acadis Training database.
Ability to organize and maintain varied written documentation efficiently.
Knowledge of techniques for providing a high level of customer service.
Ability to communicate clearly and effectively.
Ability to proofread and correct grammar and spelling in documents and records.
Proficiency with Microsoft Excel, including formulas and data tools.
Ability to work rapidly and accurately under deadlines and heavy workloads.
Ability to work independently, prioritize tasks, and anticipate needs and problems.
Pass a background investigation.

Nice To Haves

Experience in Business Office Communications may be preferred.

Responsibilities

Manage the receipt and processing of student applications for training and send acceptance confirmations.
Oversee data entry into major database fields and distribute equipment and supply lists to students and agencies.
Communicate with guest instructors by telephone, email, and written correspondence; recommend schedules and produce, update, and distribute training schedules.
Assist with developing contracts or agreement letters for guest instructors and send instructor confirmation letters.
Provide graduation student information to agency contacts and gather and calculate scores for graduation honors and awards.
Maintain training-course databases, inventory, supplies, and printed and digital training resources.
Complete course reports and student evaluations, including proofreading instructor comments for spelling and grammar.
Archive and retrieve training documentation and collect, file, and archive course records and materials.
Apply for instructor certifications and complete P.O.S.T. accreditation reports for training courses.
Compile examination statistics and track recurring problematic examination questions in Excel for the Training Manager's review.
Train and support staff who serve as backups for these responsibilities.
Assist with phone and walk-in traffic and cover office-section staffing shortages as needed.
Maintain the Academy mailing list database, including updating guest instructor contact information.
Train and monitor the Office Assistant to help ensure office operations and task completion.
Manage the Academy Clothing Canteen, including inventory tracking and ordering, opening the store for students and guests, maintaining cash flow, and submitting deposits to the Attorney General's Finance Officer.
Provide applications and information to Pre-Service program applicants, prepare candidate selection packets for the Basic Training Supervisor, and organize and maintain Pre-Service program records.
Produce statistical information, scores, awards, graduation programs, and other documents using Microsoft Access, Excel, and Word.
Resolve problems, recommend improvements, respond to information requests verbally or in writing, and provide customer service and explanations of rules and procedures.
Perform administrative duties that may involve fiscal, human resources, or other specific program areas; refer customers to appropriate supportive service agencies.
Evaluate information for accuracy and ensure procurement is managed according to established procedures.