Clerk II (Office Support Specialist)

Winona County•Winona, MN

3d•$25 - $33•Onsite

About The Position

The Clerk II (Office Support Specialist) provides clerical and customer service support to the Winona County Sheriff's Office at the Winona County Law Enforcement Center. The role involves a fairly complex and important area of office work, requiring knowledge of office procedures and departmental functions, effective communication, sound judgment, and the ability to analyze and resolve work problems. The employee works under general supervision with considerable opportunity for independent decision-making. Duties may include greeting visitors; processing and reviewing gun permits; conducting annual Permit to Carry reviews; answering non-emergency calls; preparing Finance Department reports; typing, preparing and reviewing documents; maintaining filing systems and records; composing correspondence; making calculations and completing forms; responding to public inquiries and assisting people with forms; arranging appointments and meetings; researching information; and helping train clerical staff. Other duties may be assigned.

Requirements

Knowledge of Microsoft Word and Excel.
Knowledge and accurate use of the English language and grammatical structure.
Ability to schedule and interrupt work to meet deadlines or coordinate with other schedules.
Ability to type accurately from plain copy.
Ability to deal effectively with the public and communicate information clearly.
Any combination of related education and/or experience equivalent to high school graduation and three years of increasingly responsible general clerical experience.
For full performance: considerable knowledge of modern office procedures, practices, and equipment.
For full performance: knowledge of and accuracy in arithmetic computations, with no errors in addition, subtraction, multiplication, and division.
For full performance: ability to establish and maintain an effective filing system and compile data and prepare reports.
For full performance: ability to compose correspondence using knowledge of methods, procedures, policies, and other information.
For full performance: ability to make decisions in accordance with laws and departmental policies and procedures.
For full performance: accuracy in routine bookkeeping entries, business forms, and oral and written spelling, punctuation, and grammar.
For full performance: ability to make accurate comparisons of verbal and numerical data.
For full performance: ability to work with various groups, including volunteer groups, to organize, assist, and advise on work-related issues.
For full performance: knowledge of legal and technical forms and terminology in the area of specialization.
For full performance: skill in using office equipment required in the area of specialization.
May be required to pass a personal background investigation.

Responsibilities

Greet visitors and provide clerical and customer service support to the Sheriff's Office.
Process and review gun permits and conduct annual Permit to Carry reviews.
Answer non-emergency calls and provide requested information or directions.
Prepare reports for the Finance Department.
Type and prepare documents, tables, graphs, charts, and materials for duplication.
Classify information and correspondence, establish and maintain filing systems, and prepare materials for filing or identification.
Compose and proofread correspondence and forms for accuracy, spelling, punctuation, grammar, and appearance.
Make record entries and calculations, complete routine forms, and may prepare vouchers or handle cash, checks, and receipts.
Gather records and information, route incoming correspondence, and arrange appointments, meetings, and reservations.
Explain services, methods, and policies; refer people to appropriate personnel; obtain information and approvals; and assist individuals in completing forms.
Research and analyze information and communicate findings when needed.
Help train new clerical staff and perform other duties as assigned.