Protective Services Officer Armed - St. Francis Downtown

Bon Secours Mercy Health•Greenville, SC

2d•Onsite

About The Position

The Protective Services Officer provides internal and external safety and security functions to support the general safety of Bon Secours Mercy Health facilities. The officer may participate in investigations and detentions when warranted, is assigned to an area, and responds to radio or telephone calls for routine or emergency assistance. The position is at St. Francis Downtown and is scheduled for 40 hours per week on nights. The role protects patients, visitors, and employees through escorts, patrols, and mitigation of environment-of-care safety hazards. It deters criminal activity, enforces facility policies, monitors closed-circuit television, responds to confrontations as appropriate, and documents activities and incidents. Required qualifications include a high school diploma or GED, a valid driver’s license, and 1–2 years of security, law enforcement, or military experience. Required licenses, certifications, and training must be completed within the specified periods after hire, including BLS, applicable South Carolina armed/TASER licensure, TASER certification, and Non-Violent Crisis Intervention Training.

Requirements

High school diploma or GED.
Valid driver’s license.
1–2 years of security, law enforcement, or military experience.
Firearms qualification and successful completion of biannual firearms qualifications.
Maintain proficiency and standards with all issued equipment, including firearms.
Basic Microsoft Word skills.
Proficiency in the use, maintenance, and safety protocols for defensive tools and restraint equipment, such as batons, handcuffs, body-worn cameras, and soft restraints.
Strong technical skills in radio communication, report writing, surveillance systems, and access control software.
Ability to accurately document incidents and coordinate effectively with clinical teams and law enforcement.
Effective communication, active listening, empathy, and conflict-resolution skills.
BLS Basic Life Support certification from the American Heart Association, required within 6 months of hire.
Meet South Carolina Law Enforcement Division licensure requirements for armed/TASER, within 6 months of hire, and maintain licensure thereafter.
Complete TASER Training certification within 60 days, in accordance with SLED guidelines.
Complete Non-Violent Crisis Intervention Training within 6 months of hire.
Complete firearms training.

Nice To Haves

Vocational/Technical Degree.

Responsibilities

Protect patients, visitors, and employees by providing escorts, patrolling grounds, and mitigating environment-of-care safety hazards.
Deter criminal activity through routine patrols of hospital property, including parking lots and decks.
Enforce policies, including parking regulations, visitation policies, drug enforcement, and tobacco-free/smoking policies.
Monitor hospital activity on closed-circuit television for situations that may require Protective Services involvement.
Intervene in patient, visitor, and/or staff confrontations as appropriate.
Document duties performed, including daily activity logs and incident reports.
Respond to radio and/or telephone calls for routine and emergency assistance.
Participate in investigations and detentions when warranted.
Maintain proficiency and standards with issued equipment, including firearms.
Use, maintain, and follow safety protocols for defensive tools and restraint equipment.
Use radio communication, report writing, surveillance systems, and access control software to document incidents and coordinate with clinical teams and law enforcement.