Protective Services Officer Armed - St. Francis Downtown

Bon Secours Mercy Health • Greenville, SC

2d • Onsite

About The Position

The Protective Services Officer provides internal and external safety and security functions to support the general safety of Bon Secours Mercy Health facilities. The role includes participating in investigations and detentions when warranted. Officers are assigned to an area and respond to radio or telephone calls for routine and emergency assistance.

The position protects patients, visitors, and employees through escorts, patrols, hazard mitigation, policy enforcement, monitoring surveillance systems, and responding to confrontations. Officers document their duties and incidents. Other job-related duties may be assigned by a supervisor, subject to reasonable accommodation.

Requirements

• High school diploma or GED.
• Valid driver’s license.
• 1–2 years of security, law enforcement, or military experience.
• Meet South Carolina Law Enforcement Division licensure requirements for armed officers and Taser within six months of hire, and maintain licensure thereafter.
• Complete Taser training certification within 60 days, in accordance with SLED guidelines.
• Obtain BLS Basic Life Support certification from the American Heart Association within six months of hire.
• Successfully pass biannual firearms qualifications and maintain proficiency with issued equipment, including firearms.
• Demonstrate proficiency in the use, maintenance, and safety protocols for defensive tools and restraint equipment, such as batons, handcuffs, body-worn cameras, and soft restraints.
• Maintain technical skills in radio communication, report writing, surveillance systems, and access control software; accurately document incidents and coordinate with clinical teams and law enforcement.
• Demonstrate effective communication, active listening, empathy, and conflict-resolution skills.
• Complete Non-Violent Crisis Intervention Training within six months of hire.
• Complete firearms training.

Nice To Haves

• Vocational/Technical Degree

Responsibilities

• Provide escorts and patrol grounds to protect patients, visitors, and employees, and mitigate environment-of-care safety hazards.
• Conduct routine patrols of hospital property, including parking lots and decks, to deter criminal activity.
• Enforce policies such as parking regulations, visitation policies, drug enforcement, and tobacco-free/smoking policies.
• Monitor hospital activity using closed-circuit television and respond to situations that may require Protective Services involvement.
• Intervene appropriately in patient, visitor, or staff confrontations.
• Document duties performed, including completing daily activity logs and incident reports.
• Respond to radio or telephone calls for routine and emergency assistance.
• Participate in investigations and detentions when warranted.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED