Protective Services Officer Armed - St. Francis Downtown

Bon Secours Mercy Health•Greenville, SC

19h

About The Position

The Protective Services Officer provides internal and external safety and security functions to support the general safety of Bon Secours facilities, including participation in investigations and detentions when warranted. Officers are assigned to an area and respond to radio and telephone calls for routine or emergency assistance. This is an armed position at St. Francis Downtown, scheduled for 40 hours per week on the night shift. The role protects patients, visitors, and employees through escorts, patrols, and mitigation of environmental safety hazards. Officers enforce facility policies, monitor closed-circuit television, respond to confrontations, and document activities and incidents. The position requires a high school diploma or GED, a valid driver’s license, and 1–2 years of security, law enforcement, or military experience. Required certifications and training must be completed within specified periods after hire, including BLS, SLED licensure, TASER certification, and non-violent crisis intervention training. Bon Secours describes its benefits as including competitive pay and incentives, retirement contributions, health coverage, paid time off and leave, disability coverage, backup care, tuition assistance, professional development, and continuing education support. Benefits may vary by market and employment status.

Requirements

High school diploma or GED.
Valid driver’s license.
1–2 years of security, law enforcement, or military experience.
BLS Basic Life Support certification from the American Heart Association within 6 months of hire.
Meet South Carolina Law Enforcement Division (SLED) armed licensure requirements, including TASER, within 6 months of hire and maintain licensure thereafter.
Complete TASER training certification within 60 days, in accordance with SLED guidelines.
Complete non-violent crisis intervention training within 6 months of hire.
Complete firearms training and pass bi-annual firearms qualifications.
Maintain proficiency and standards with issued equipment, including firearms.
Demonstrate proficiency in the use, maintenance, and safety protocols for defensive tools and restraint equipment, such as batons, handcuffs, body-worn cameras, and soft restraints.
Use Microsoft Word at a basic skills level.
Maintain technical skills in radio communication, report writing, surveillance systems, and access control software.
Communicate and coordinate effectively with clinical teams and law enforcement, and accurately document incidents.
Demonstrate effective communication, active listening, empathy, and conflict resolution skills.

Nice To Haves

Vocational or technical degree.

Responsibilities

Protect patients, visitors, and employees by providing escorts, patrolling grounds, and mitigating environmental safety hazards.
Conduct routine patrols of hospital property, including parking lots and decks, to deter criminal activity.
Enforce policies, including parking regulations, visitation policies, drug enforcement, and tobacco-free and smoking policies.
Monitor hospital activity using closed-circuit television and identify situations that may require protective services involvement.
Intervene in patient, visitor, or staff confrontations as appropriate.
Document duties performed, including completing daily activity logs and incident reports.
Respond to radio and telephone calls for routine or emergency assistance.
Participate in investigations and detentions when warranted.