Unarmed Protective Services Officer - Lourdes Hospital

Mercy Health • Paducah, KY

9d

About The Position

The Protective Services Officer provides internal and external safety and security functions to support the general safety of BSMH facilities, including participation in investigations and detentions when warranted. Officers are assigned to an area and respond to radio and/or telephone calls for routine or emergency assistance. The role is based in the Security Department at Lourdes Hospital and is scheduled for 40 hours per week on the night shift.

The officer protects patients, visitors, and employees; patrols hospital grounds and parking areas; enforces facility policies; monitors closed-circuit television; responds to confrontations; and documents daily activities and incidents. The position requires a high school diploma or GED, a valid driver’s license, and required certifications and training within specified periods after hire. Vocational or technical education and 1–2 years of security, law enforcement, or military experience are preferred.

Requirements

• High school diploma or GED.
• Valid driver’s license.
• BLS Basic Life Support certification from the American Heart Association, required within 6 months of hire.
• Meet South Carolina Law Enforcement Division licensure requirements, including armed/Taser requirements, within 6 months of hire and maintain thereafter.
• Complete TASER Training certification within 60 days, in accordance with SLED guidelines.
• Complete Non-Violent Crisis Intervention Training within 6 months of hire.
• Basic skills using Microsoft Word.
• Proficiency in the use, maintenance, and safety protocols for defensive tools and restraint equipment, such as batons, handcuffs, body-worn cameras, and soft restraints, consistent with healthcare regulations and organizational policies.
• Technical skills in radio communication, report writing, surveillance systems, and access control software, including accurately documenting incidents and coordinating with clinical teams and law enforcement.
• Effective communication, active listening, empathy, and conflict-resolution skills.

Nice To Haves

• Vocational/technical degree.
• 1–2 years of security, law enforcement, or military experience.

Responsibilities

• Protect patients, visitors, and employees by providing escorts, patrolling grounds, and mitigating environment-of-care safety hazards.
• Conduct routine patrols of hospital property, including parking lots and decks, to deter criminal activity.
• Enforce policies, including parking regulations, visitation policies, drug enforcement, and tobacco-free/smoking policies.
• Monitor hospital activity on closed-circuit television and identify situations that may require protective services involvement.
• Intervene in patient, visitor, and/or staff confrontations as appropriate.
• Document duties performed, including daily activity logs and incident reports.
• Respond to radio and/or telephone calls for routine or emergency assistance.
• Participate in investigations and detentions when warranted.

Benefits

• Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED