Unarmed Protective Services Officer - Lourdes Hospital

Mercy Health BSMH • Paducah, KY

4d

About The Position

The Protective Services Officer provides internal and external safety and security functions to support the general safety of BSMH facilities, including participation in investigations and detentions when warranted. Officers are assigned to an area and respond to radio and/or telephone calls for routine or emergency assistance.

The role protects patients, visitors, and employees through escorts, patrols, and mitigation of environmental safety hazards; deters criminal activity; enforces facility policies; monitors hospital activity on closed-circuit television; intervenes in confrontations as appropriate; and documents work through activity logs and incident reports. The responsibilities listed are not exhaustive, and employees may be assigned other job-related duties by their supervisor, subject to reasonable accommodation.

Requirements

• High school diploma or GED.
• Valid driver's license.
• BLS Basic Life Support certification from the American Heart Association within six months of hire.
• Meet South Carolina Law Enforcement Division licensure requirements (armed – Taser) within six months of hire and maintain the required qualification.
• Complete TASER Training certification within 60 days, in accordance with SLED guidelines.
• Complete Non-Violent Crisis Intervention Training within six months of hire.
• Basic skills using Microsoft Word.
• Proficiency in the use, maintenance, and safety protocols for defensive tools and restraint equipment, such as batons, handcuffs, body-worn cameras, and soft restraints.
• Technical skills in radio communication, report writing, surveillance systems, and access control software, including accurately documenting incidents and coordinating with clinical teams and law enforcement.
• Effective communication, active listening, empathy, and conflict resolution skills.

Nice To Haves

• Vocational/Technical Degree.
• 1–2 years of security, law enforcement, or military experience.

Responsibilities

• Provide escorts, patrol grounds, and mitigate environmental safety hazards to protect patients, visitors, and employees.
• Conduct routine patrols of hospital property, including parking lots and decks, to deter criminal activity.
• Enforce policies, including parking regulations, visitation policies, drug enforcement, and tobacco-free/smoking policies.
• Monitor hospital activity on closed-circuit television and respond to escalating situations requiring protective services involvement.
• Intervene in patient, visitor, and/or staff confrontations as appropriate.
• Document duties performed, including completion of daily activity logs and incident reports.
• Respond to radio and/or telephone calls for routine and emergency assistance.
• Participate in investigations and detentions when warranted.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED