Unarmed Protective Services Officer - Lourdes Hospital

Bon Secours Mercy Health • Paducah, KY

8d

About The Position

The Protective Services Officer provides internal and external safety and security functions to support the general safety of BSMH facilities, including participating in investigations and detentions when warranted. Officers are assigned to an area and respond to radio or telephone calls for routine and emergency assistance. The role protects patients, visitors, and employees; deters criminal activity; enforces facility policies; monitors hospital activity; responds to confrontations; and documents duties and incidents.

Requirements

• High school diploma or GED.
• Valid driver's license.
• Obtain American Heart Association BLS Basic Life Support certification within six months of hire.
• Meet South Carolina Law Enforcement Division licensure requirements for armed/Taser status within six months of hire and complete TASER Training certification within 60 days, maintaining it thereafter in accordance with SLED guidelines.
• Complete Non-Violent Crisis Intervention Training within six months of hire.
• Basic skills using Microsoft Word.
• Proficiency in the use, maintenance, and safety protocols for defensive tools and restraint equipment, such as batons, handcuffs, body-worn cameras, and soft restraints, in accordance with healthcare regulations and organizational policies.
• Technical skills in radio communication, report writing, surveillance systems, and access control software, including accurately documenting incidents and coordinating with clinical teams and law enforcement.
• Effective communication, active listening, empathy, and conflict resolution skills.

Nice To Haves

• Vocational or technical degree.
• One to two years of security, law enforcement, or military experience.

Responsibilities

• Provide escorts, patrol grounds, and mitigate environmental safety hazards to protect patients, visitors, and employees.
• Conduct routine patrols of hospital property, including parking lots and decks, to deter criminal activity.
• Enforce policies, including parking regulations, visitation policies, drug enforcement, and tobacco-free and smoking policies.
• Monitor hospital activity on closed-circuit television and identify escalating situations that may require protective services involvement.
• Intervene in patient, visitor, or staff confrontations as appropriate.
• Document duties performed, including daily activity logs and incident reports.
• Respond to radio or telephone requests for routine or emergency assistance.
• Participate in investigations and detentions when warranted.

Benefits

• Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support. Benefits may vary based on market and employment status.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED