Unarmed Protective Services Officer - Lourdes Hospital

Mercy Health • Paducah, KY

9d

About The Position

The Protective Services Officer provides internal and external safety and security functions to support the general safety of BSMH facilities, including participating in investigations and detentions when warranted. Officers are assigned to an area and respond to radio and/or telephone calls for routine or emergency assistance.

The role protects patients, visitors, and employees; deters criminal activity; enforces facility policies; monitors hospital activity; intervenes in confrontations when appropriate; and documents work through activity logs and incident reports. The listed duties are not exhaustive, and employees may be asked to perform other job-related duties, subject to reasonable accommodation.

This position requires a high school diploma or GED and a valid driver’s license. BLS Basic Life Support certification, Non-Violent Crisis Intervention Training, and South Carolina Law Enforcement Division licensure requirements must be met within the specified periods after hire. A vocational or technical degree and 1–2 years of security, law enforcement, or military experience are preferred.

Requirements

• High school diploma or GED.
• Valid driver’s license.
• BLS Basic Life Support certification from the American Heart Association within 6 months of hire.
• Meet South Carolina Law Enforcement Division licensure requirements (armed – Taser) within 6 months of hire and maintain them thereafter.
• Complete TASER Training certification within 60 days, in accordance with SLED guidelines.
• Complete Non-Violent Crisis Intervention Training within 6 months of hire.
• Basic skills using Microsoft Word.
• Proficiency in the use, maintenance, and safety protocols for defensive tools and restraint equipment, such as batons, handcuffs, body-worn cameras, and soft restraints.
• Technical skills in radio communication, report writing, surveillance systems, and access control software.
• Ability to accurately document incidents and coordinate effectively with clinical teams and law enforcement.
• Effective communication, active listening, empathy, and conflict resolution skills.

Nice To Haves

• Vocational or technical degree.
• 1–2 years of security, law enforcement, or military experience.

Responsibilities

• Protect patients, visitors, and employees by providing escorts, patrolling grounds, and mitigating environment-of-care safety hazards.
• Deter criminal activity through routine patrols of hospital property, including parking lots and decks.
• Enforce policies such as parking regulations, visitation policies, drug enforcement, and tobacco-free/smoking policies.
• Monitor hospital activity on closed-circuit television for situations that may require Protective Services involvement.
• Intervene in patient, visitor, and/or staff confrontations as appropriate.
• Document duties performed, including daily activity logs and incident reports.
• Respond to radio and/or telephone calls for routine or emergency assistance.
• Participate in investigations and detentions when warranted.

Benefits

• Competitive pay, incentives, and referral bonuses.
• 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage.
• HSA/FSA options.
• Life insurance.
• Mental health resources and discounts.
• Paid time off.
• Parental and FMLA leave.
• Short- and long-term disability.
• Backup care for children and elders.
• Tuition assistance.
• Professional development and continuing education support.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED