Protective Services Officer Unarmed - St. Francis Downtown

Bon Secours Mercy Health • Greenville, SC

3d

About The Position

The Protective Services Officer provides internal and external safety and security functions to support the general safety of Bon Secours Medical Health facilities. The officer may participate in investigations and detentions when warranted and is assigned to an area from which they respond to radio and telephone calls for routine or emergency assistance.

The role protects patients, visitors, and employees through escorts, patrols, hazard mitigation, policy enforcement, monitoring surveillance systems, and appropriate intervention in confrontations. Officers document their activities, including daily activity logs and incident reports. The listed duties are not exhaustive, and employees may be assigned other job-related duties by their supervisor, subject to reasonable accommodation.

Requirements

• High school diploma or GED.
• Valid driver’s license.
• Obtain American Heart Association BLS Basic Life Support certification within 6 months of hire.
• Meet South Carolina Law Enforcement Division licensure requirements (armed – Taser) within 6 months of hire and complete TASER Training certification within 60 days, in accordance with SLED guidelines; maintain licensure thereafter.
• Complete Non-Violent Crisis Intervention Training within 6 months of hire.
• Basic skills using Microsoft Word.
• Proficiency in the use, maintenance, and safety protocols for defensive tools and restraint equipment, such as batons, handcuffs, body-worn cameras, and soft restraints, in accordance with healthcare regulations and organizational policies.
• Technical skills in radio communication, report writing, surveillance systems, and access control software, including accurate incident documentation and coordination with clinical teams and law enforcement.
• Effective communication, active listening, empathy, and conflict resolution skills.

Nice To Haves

• Vocational or technical degree.
• 1–2 years of security, law enforcement, or military experience.

Responsibilities

• Protect patients, visitors, and employees by providing escorts, patrolling grounds, and mitigating environment-of-care safety hazards.
• Deter criminal activity through routine patrols of hospital property, including parking lots and decks.
• Enforce policies, including parking regulations, visitation policies, drug enforcement, and tobacco-free and smoking policies.
• Monitor hospital activity on closed-circuit television for situations that may require protective services involvement.
• Intervene in patient, visitor, or staff confrontations as appropriate.
• Document duties performed, including completing daily activity logs and incident reports.
• Respond to radio and telephone calls for routine or emergency assistance.
• Participate in investigations and detentions when warranted.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED