Protective Services Officer Unarmed - Kings Mills Hospital

Mercy Health BSMH•Mason, OH

About The Position

The Protective Services Officer provides internal and external safety and security functions to support the general safety of BSMH facilities, including participation in investigations and detentions when warranted. Officers are assigned to an area and respond to radio and telephone calls for routine or emergency assistance. The role protects patients, visitors, and employees through escorts, patrols, hazard mitigation, enforcement of facility policies, monitoring of closed-circuit television, and appropriate intervention in confrontations. The officer documents work performed, including daily activity logs and incident reports. This description is not exhaustive; employees may be assigned other job-related duties by their supervisor, subject to reasonable accommodation.

Requirements

High school diploma or GED.
Valid driver's license.
Obtain BLS Basic Life Support certification from the American Heart Association within six months of hire.
Meet South Carolina Law Enforcement Division licensure requirements within six months of hire.
Complete TASER Training certification within 60 days, in accordance with SLED guidelines, and maintain certification thereafter.
Complete Non-Violent Crisis Intervention Training within six months of hire.
Basic skills using Microsoft Word.
Proficiency in the use, maintenance, and safety protocols for defensive tools and restraint equipment, such as batons, handcuffs, body-worn cameras, and soft restraints, in alignment with healthcare regulations and organizational policies.
Technical skills in radio communication, report writing, surveillance systems, and access control software, with the ability to document incidents accurately and coordinate with clinical teams and law enforcement.
Effective communication, active listening, empathy, and conflict-resolution skills.

Nice To Haves

Vocational or technical degree.
One to two years of security, law enforcement, or military experience.

Responsibilities

Protect patients, visitors, and employees by providing escorts, patrolling grounds, and mitigating environment-of-care safety hazards.
Deter criminal activity through routine patrols of hospital property, including parking lots and decks.
Enforce policies, including parking regulations, visitation policies, drug enforcement, and tobacco-free and smoking policies.
Monitor hospital activity on closed-circuit television and identify escalating situations that may require Protective Services involvement.
Intervene in patient, visitor, and staff confrontations as appropriate.
Document duties performed, including daily activity logs and incident reports.
Respond to radio and telephone calls for routine and emergency assistance.
Participate in investigations and detentions when warranted.