Protective Services Officer Unarmed - Kings Mills Hospital

Mercy Health • Cincinnati, OH

5d • Onsite

About The Position

The Protective Services Officer provides internal and external safety and security functions to support the general safety of BSMH facilities, including participating in investigations and detentions when warranted. Officers are assigned to an area and respond to radio and/or telephone calls for routine or emergency assistance.

The role protects patients, visitors, and employees through escorts, property patrols, and mitigation of environment-of-care safety hazards. It also involves enforcing hospital policies, monitoring closed-circuit television, intervening in confrontations when appropriate, and documenting duties and incidents. Other job-related duties may be assigned by the supervisor, subject to reasonable accommodation.

The position is scheduled for 20 hours per week on evenings/nights at Kings Mills Hospital. Required qualifications include a high school diploma or GED and a valid driver’s license. BLS certification, applicable SLED licensure, TASER training, and Non-Violent Crisis Intervention Training must be completed within the specified periods after hire.

Requirements

• High school diploma or GED.
• Valid driver’s license.
• BLS Basic Life Support certification from the American Heart Association within 6 months of hire.
• Meet South Carolina Law Enforcement Division licensure requirements (armed – Taser) within 6 months of hire and maintain licensure thereafter, in accordance with SLED guidelines.
• Complete TASER Training certification within 60 days, in accordance with SLED guidelines.
• Complete Non-Violent Crisis Intervention Training within 6 months of hire.
• Basic skills using Microsoft Word.
• Proficiency in the use, maintenance, and safety protocols for defensive tools and restraint equipment, such as batons, handcuffs, body-worn cameras, and soft restraints, in alignment with healthcare regulations and organizational policies.
• Technical skills in radio communication, report writing, surveillance systems, and access control software, including accurate incident documentation and coordination with clinical teams and law enforcement.
• Effective communication, active listening, empathy, and conflict resolution.

Nice To Haves

• Vocational/Technical Degree.
• 1–2 years of security, law enforcement, or military experience.

Responsibilities

• Protect patients, visitors, and employees by providing escorts, patrolling grounds, and mitigating environment-of-care safety hazards.
• Deter criminal activity through routine patrols of hospital property, including parking lots and decks.
• Enforce policies such as parking regulations, visitation policies, drug enforcement, and tobacco-free/smoking policies.
• Monitor hospital activity on closed-circuit television for situations that may require protective services involvement.
• Intervene in patient, visitor, and/or staff confrontations as appropriate.
• Document duties performed, including daily activity logs and incident reports.
• Respond to radio and/or telephone calls for routine or emergency assistance.
• Participate in investigations and detentions when warranted.

Benefits

• Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support. Benefits may vary based on market and employment status.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED