Property Preservation Specialist II (On-site)

Newrez•Tempe, AZ

8d•Onsite

About The Position

Under minimal supervision, the Property Preservation Specialist II orders and reviews property inspection reports, analyzes property conditions, identifies necessary repairs, orders appropriate bids, and monitors repairs through completion. The role primarily coordinates work through established vendors, follows up on overdue deliverables, and evaluates vendor performance. In addition to standard Property Preservation Specialist duties, this position coordinates training for incoming Specialists and helps ensure they are prepared to manage their regular workloads. The position is on-site because its essential functions cannot physically be performed remotely. The company also considers in-person presence important for oversight, training, collaboration, and productivity. Other duties may require partial on-site work. Employees must have a smartphone that meets company security standards and can run apps such as Microsoft Authenticator; employment is contingent on meeting this requirement.

Requirements

High school diploma or equivalent.
2–4 years of direct Property Preservation experience.
Ability to analyze photographs and reports to understand actual property condition.
Ability to mentor and assist other Property Preservation Specialists with day-to-day work.
Ability to objectively assess other Specialists’ relative skills and capabilities.
Excellent telephone and written communication skills.
Demonstrated attention to detail and organizational skills.
Ability to work independently with minimal supervision.
Strong analytical, problem-solving, and mathematical skills for decision-making.
Intermediate understanding of mortgage lending and servicing.
Strong negotiation and follow-up skills, and ability to meet strict deadlines.
Must have a smartphone meeting company security standards and capable of installing applications such as Microsoft Authenticator.

Nice To Haves

Bachelor’s degree.
Additional Single-Family Default Servicing experience, such as REO, Foreclosure, Loss Mitigation, or Valuations.

Responsibilities

Coordinate and conduct training for incoming Specialists on their duties, applications, and best practices.
Remain available to new Specialists for questions and clarifications after initial training, and periodically check in to assess additional training needs.
Work with management to assess other Specialists’ skill levels and recommend areas for additional training.
Review training materials and recommend updates and edits.
Review and respond to property inspection reports.
Review returned inspection reports for accuracy and completeness when reports deviate from expected norms or appear suspicious.
Update files so Shellpoint and investors have a clear understanding of collateral condition.
Help control expenses related to property preservation.
Arrange contractual services related to property inspections and property evaluation.
Help manage vendor relationships and performance.
Comply with company policies and procedures.
Share ideas and improvement suggestions with the team to support ongoing improvement of the Default Support department.
Perform other duties as assigned by management.