Property Preservation Specialist II (On-site)

Newrez LLC•Coppell, TX

10d•Onsite

About The Position

Under minimal supervision, the Property Preservation Specialist II orders and reviews property inspection reports, analyzes property conditions, identifies needed repairs, orders appropriate bids, and monitors repairs through completion. The specialist coordinates much of this work through established vendors, follows up on overdue deliverables, and evaluates vendor performance. In addition to regular Property Preservation Specialist duties, this role coordinates training for incoming specialists, ensures they receive necessary instruction, and helps prepare them to manage their regular workload. After initial training, the Specialist II remains available for questions and periodically checks in with new specialists to identify additional training needs. The position is designated as on-site because essential functions cannot physically be performed remotely, and in-person presence supports oversight, training, collaboration, and productivity.

Requirements

High school diploma or equivalent.
2–4 years of direct Property Preservation experience.
Ability to analyze pictures and reports to understand actual property conditions.
Ability to mentor and assist other Property Preservation Specialists with day-to-day work.
Ability to objectively assess the relative skills and capabilities of other Specialists.
Excellent telephone and written communication skills.
Demonstrated attention to detail and organizational skills.
Ability to work independently with minimal supervision.
Strong analytical, problem-solving, and mathematical skills for decision-making.
Intermediate understanding of mortgage lending and servicing.
Strong negotiation and follow-up skills, and ability to meet strict deadlines.
Must have a smartphone that meets Company security standards and can install applications such as Microsoft Authenticator; employment is contingent on this requirement.

Nice To Haves

Bachelor’s degree.
Additional Single-Family Default Servicing experience, such as REO, Foreclosure, Loss Mitigation, or Valuations.

Responsibilities

Coordinate and conduct training for incoming Specialists on their duties, applications, and best practices.
Provide ongoing support to newly trained Specialists by answering questions and periodically checking in on additional needs.
Work with management to assess other Specialists’ skill levels and recommend areas for additional training.
Review training materials and recommend updates and edits.
Review and respond to property inspection reports.
Review returned inspection reports for accuracy and completeness when they deviate from expected norms or appear suspicious.
Update files so Shellpoint and the investor have a clear understanding of collateral condition.
Assist in controlling expenses related to property preservation.
Arrange contractual services related to property inspections and property evaluation.
Assist in managing vendor relationships and performance.
Comply with company policies and procedures.
Share ideas and improvements that support the ongoing improvement of the Default Support department.
Perform other duties assigned by management.