Property Preservation Claims Specialist

AREMCO•Virginia Beach, VA

About The Position

The Property Preservation Claims Specialist evaluates property damage and insurance coverage, files and manages property restoration and preservation claims, and deploys work orders for approved repairs. Using photographs and supporting documentation, the role develops claim submissions, coordinates the use of insurance proceeds, and helps ensure properties are repaired efficiently and prepared for sale. The successful candidate combines practical construction knowledge with disciplined claim management. They translate photographic evidence into well-supported claims, coordinate approved repair work, manage funds responsibly, and drive each property toward timely, sale-ready completion.

Requirements

At least three years of experience in construction, property restoration, property preservation, estimating, field services, or a related field.
Working knowledge of insurance claim filing, documentation, and follow-up processes.
Ability to assess property damage and anticipated repair needs from photographs and written documentation.
Ability to interpret repair estimates, scopes of work, invoices, and supporting claim materials.
Strong organization, documentation, communication, and follow-through skills.
Ability to manage multiple claims and work orders while meeting deadlines and maintaining accurate records.

Responsibilities

Review property photographs, inspection information, estimates, and related documentation to identify and assess damage.
Evaluate potential insurance coverage and document the type, scope, and estimated cost of covered repairs.
Prepare, file, and manage property restoration and preservation insurance claims from initial submission and EOB receipt through resolution.
Communicate with insurance carriers, adjusters, vendors, and internal teams to obtain required documentation and move claims forward.
Track claim status, requested information, approvals, payments, deadlines, and outstanding issues.
Use approved claim proceeds to coordinate necessary repairs in accordance with company requirements and available funding.
Create and deploy work orders to qualified vendors and provide clear scopes of work, documentation, and completion expectations.
Monitor repair progress, review completion evidence, and address exceptions, supplemental damage, or scope changes.
Maintain accurate claim files, work-order records, invoices, photographs, and supporting documentation.
Help ensure repaired properties meet applicable requirements and are ready to be marketed for sale.