Property Preservation and Inspection

ISN•Oklahoma City, OK

About The Position

ISN is seeking Property Preservation and Inspection (PPI) Technicians to assist the PPI Supervisor with managing single-family homes (1–4 units), including Real Estate Owned (REO) and custodial properties. The role involves property preservation, inspections, vendor coordination, and related work orders. Technicians work with work order processors, inspectors, vendors, clients, local authorities, realtors, and homeowners association representatives to preserve assets, respond to property needs, and ensure services are completed on time. The position may require responding to emergency property calls at any time of day or night, any day of the week.

Requirements

3+ years of property management or property preservation experience; experience in a similar government-contractor work environment is preferred.
Excellent communication skills, including professional verbal and written communication, phone etiquette, and instant messaging.
Above-average computer skills and ability to work in a proprietary software environment.
Ability to meet hard deadlines and work in a fast-paced environment.
Attention to detail when reviewing photos and identifying potential property issues.
Successfully complete a pre-employment background investigation.

Responsibilities

Work closely with Work Order Processors to ensure high-quality vendors are selected for work assignments.
Assign recurring and one-time work orders to inspectors and property preservation vendors.
Work with Work Order Processors to determine whether additional-service task orders should be issued based on new inspection findings.
Coordinate with the PPI Supervisor to support cost-efficient preservation of assets in the assigned portfolio.
Accept emergency calls about properties, potentially at any time of day or night and any day of the week, through the 24/7 call service.
Vet vendor bids for necessary repairs to ensure the work meets client specifications and is fairly priced.
Interact with local law enforcement and code compliance personnel to ensure properties meet municipal, county, and state regulations.
Dispatch law enforcement personnel and/or vendors for property emergencies.
Coordinate vendors and client representatives to take initial custody of new properties and establish baseline condition reports.
Work with local realtors as needed to meet client needs.
Liaise with HOA representatives as needed.
Ensure timely completion of seasonal services, including winterization, lawn care, and pool care, to preserve asset value and comply with local regulations.
Communicate professionally with teammates verbally, in writing, by phone, and through instant messaging.
Meet hard deadlines and work in a fast-paced environment.
Review property photos carefully to identify differences and potential property issues.