Property Manager (Real Estate & Customer Experience Manager

Prologis • Atlanta, GA

11d • $85,000 - $105,000

About The Position

Prologis is hiring a Real Estate & Customer Experience Manager to serve on its Customer Experience Team, supporting customers across 53 million square feet of industrial properties in the Atlanta market. The role manages relationships across a diverse portfolio of customers in e-commerce, logistics, warehousing, and other industries, while helping maintain safe, well-managed properties and provide an exceptional customer experience. The manager works with customers, vendors, and internal stakeholders to address property needs, support financial performance, and deliver effective service. The position also identifies opportunities to connect customer needs with Prologis value-added products and services.

The role is based within a local office of approximately 25 team members. It requires managing customer and lease matters, property services, financial reporting, and customer insights using technical and CRM tools. The manager may need to work extended hours and be on call for emergencies.

Requirements

• At least 5 years of industrial or commercial real estate experience, or equivalent relevant experience.
• Valid driver’s license and ability to travel to multiple properties.
• Current Real Estate sales license in the State of Georgia, or ability to obtain one within six months of commencing employment.
• Ability to build and maintain professional relationships with customers, vendors, and internal stakeholders.
• Strong mathematical and analytical skills, including the ability to process data and complete recurring variance reports.
• Strong organizational and time-management skills, including the ability to prioritize multiple tasks, work independently and collaboratively, and meet deadlines.
• Ability to work extended hours when required and be on call for emergencies.

Nice To Haves

• Experience with property transitions, portfolio acquisitions, or company mergers.
• Experience with budgeting cycles and CAM reconciliation processes.
• Experience using CRM or technical tools, including Salesforce, to gather data and develop customer insights.
• Willingness and capability to use emerging technology, automation, and AI tools to improve efficiency, quality, and speed, with sound judgment, creative thinking, and accountability for outcomes.

Responsibilities

• Communicate lease terms, conditions, and responsibilities to customers; oversee move-in and move-out processes; perform inspections; and coordinate required repairs or maintenance.
• Build and maintain long-term relationships across an assigned customer portfolio and anticipate customer needs to provide proactive solutions.
• Identify additional revenue opportunities by aligning Prologis value-added products and services, including Prologis Essentials, with customer needs.
• Use technical and CRM tools, such as Salesforce, to gather data, monitor performance metrics, and develop customer insights.
• Analyze and administer leases to support accurate interpretation and execution of lease obligations.
• Negotiate and manage competitively bid service agreements to support safe and well-maintained properties.
• Manage portfolio financial reporting, budgets, and recurring variance reporting to support established financial goals.

Benefits

• Healthcare insurance for employees and eligible dependents.
• Dental insurance for employees and eligible dependents.
• Vision insurance for employees and eligible dependents.
• 401(k) retirement plan with a company match of 50% up to 12% of eligible compensation.
• PTO with a starting accrual of 22 days per year.
• Paid holidays.
• Volunteer time.
• Wellness, financial, and work/lifestyle-specific benefits.
• Company coverage of relevant costs associated with obtaining the Georgia Real Estate sales license.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed