Property Manager (Real Estate & Customer Experience Manager

Prologis • Atlanta, GA

10d

About The Position

Prologis is hiring a Property Manager, also identified as a Real Estate & Customer Experience Manager, to serve customers across a 53-million-square-foot portfolio of industrial properties in the Atlanta market. The role is part of the Customer Experience Team and manages relationships with customers in e-commerce, logistics, warehousing, and other industries while helping maintain safe, well-managed properties and a high-quality customer experience.

Working with customers, vendors, and internal stakeholders in a local office of approximately 25 team members, the manager addresses property needs, supports financial performance, and ensures effective service delivery. The role also identifies opportunities to connect customer needs with Prologis value-added products and services.

Requirements

• At least 5 years of industrial or commercial real estate experience, or equivalent relevant experience.
• Valid driver's license and ability to travel to multiple properties.
• Current Georgia real estate sales license, or ability to obtain one within six months of commencing employment.
• Ability to build and maintain professional relationships with customers, vendors, and internal stakeholders.
• Strong mathematical and analytical skills, including ability to process data and complete recurring variance reports.
• Strong organizational and time-management skills, with ability to prioritize multiple tasks, work independently and collaboratively, and meet deadlines.
• Ability to work extended hours when required and be on call for emergencies.

Nice To Haves

• Experience with property transitions, portfolio acquisitions, or company mergers.
• Experience with budgeting cycles and CAM reconciliation processes.
• Experience using CRM or technical tools, including Salesforce, to gather data and develop customer insights.
• Willingness and capability to leverage emerging technology, automation, and AI tools to improve efficiency, quality, and speed.
• Sound judgment, creative thinking, and accountability for outcomes.

Responsibilities

• Manage customer relationships by communicating lease terms, conditions, and responsibilities; overseeing move-in and move-out processes; performing inspections; and coordinating required repairs or maintenance.
• Build and maintain long-term relationships across an assigned customer portfolio and anticipate customer needs to provide proactive solutions.
• Identify additional revenue opportunities by aligning Prologis value-added products and services, including Prologis Essentials, with customer needs.
• Use technical and CRM tools, such as Salesforce, to gather data, monitor performance metrics, and develop customer insights.
• Analyze and administer leases to support accurate interpretation and execution of lease obligations.
• Negotiate and manage competitively bid service agreements to support safe and well-maintained properties.
• Manage portfolio financial reporting, budgets, and recurring variance reporting to support established financial goals.

Benefits

• Healthcare, dental, and vision insurance for employees and eligible dependents.
• 401(k) retirement plan with a company match of 50% up to 12% of eligible compensation.
• Starting PTO accrual of 22 days per year.
• Paid holidays.
• Volunteer time.
• Wellness, financial, and work/lifestyle-specific benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed