Real Estate & Customer Experience Senior Manager

Prologis • Portland, OR

6d • $104,000 - $143,000

About The Position

The Real Estate & Customer Experience Senior Manager leads day-to-day operations for an assigned portfolio of industrial properties in the Portland market and helps deliver a high-quality customer experience. The role works with customers, local colleagues, and cross-functional partners to maintain well-managed properties, support leasing activity, and strengthen portfolio performance, combining local market knowledge and customer partnership with the resources of a global real estate company.

The position oversees property operations and customer relations, develops strategies to improve property performance and value, and ensures compliance with company policies and applicable requirements. It includes leading property management, maintenance, and administrative staff; monitoring local market and economic conditions; and using Salesforce CRM to track customer interactions and visits.

Requirements

• At least 3 years of supervisory experience, with the ability to provide superior internal and external customer service and strong diplomacy and crisis diffusion skills.
• Hold a current Oregon real estate license or be able to obtain the appropriate Oregon license within six months of starting employment. Prologis covers associated costs and considers reasonable time spent acquiring the license as work hours.
• Strong financial reporting background to ensure portfolio budget and financial goals are met.
• High proficiency in the full leasing cycle and lease interpretation.
• Highly developed negotiation and management skills to ensure safe, well-maintained properties through competitively bid service agreements and capital projects, and work oversight.
• Strong mathematical and analytical skills.
• Strong working knowledge of property management accounting software.

Nice To Haves

• Bachelor’s degree from a four-year college or university and 5+ years of commercial real estate experience; alternatively, 7+ years of experience as a property manager, a CPM or RPA designation, or an equivalent combination of education and experience.
• Ability to multitask, manage time efficiently to meet established deadlines, and maintain strong attention to detail.
• Proficient working knowledge of Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Valid driver’s license and ability to travel to multiple properties.
• YARDI and Salesforce CRM software experience.
• Ability to work extended or flexible hours, including nights, weekends, or on-call, as business dictates.

Responsibilities

• Oversee day-to-day operations of assigned properties, including tenant relations, maintenance, rent collection, and regulatory compliance.
• Develop and implement property management strategies and plans to optimize property performance, value, and customer satisfaction.
• Maintain compliance with all policies and procedures.
• Conduct routine site inspections to ensure grounds, curb appeal, risk management and OSHA safety requirements, cleanliness, and general appearance meet established standards; implement corrective measures as needed.
• Lead and motivate property managers, maintenance technicians, and administrative staff, encouraging new ideas, initiatives, and pilots.
• Monitor and analyze local market and economic conditions.
• Use Salesforce CRM to track customer interactions and visits.

Benefits

• Healthcare, dental, and vision insurance for employees and eligible dependents.
• 401(k) retirement plan with a company match of 50% up to 12% of eligible compensation.
• PTO starting at 22 days of accrual per year.
• Paid holidays.
• Volunteer time.
• Additional wellness, financial, and work/lifestyle-specific benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed