Real Estate & Customer Experience Senior Manager

Prologis • Portland, OR

4d • $104,000 - $143,000

About The Position

At Prologis, the Real Estate & Customer Experience Senior Manager leads day-to-day operations for an assigned portfolio of industrial properties in the Portland market and helps deliver a high-quality customer experience. The role works with customers, local colleagues, and cross-functional partners to maintain well-managed properties, support leasing activity, and strengthen portfolio performance, combining local market knowledge and customer partnership with the resources of a global real estate company.

The position oversees property operations and performance, including tenant relations, maintenance, rent collection, regulatory compliance, inspections, financial goals, and customer interactions. It also leads and motivates property managers, maintenance technicians, and administrative staff, and monitors local market and economic conditions. The role requires a current Oregon real estate license or the ability to obtain the appropriate license within six months of starting; Prologis covers associated costs and treats reasonable time spent acquiring the license as work hours.

The role is based in Portland, Oregon. As business dictates, the employee may need to work extended or flexible hours, including nights, weekends, or on-call hours, and travel among multiple properties. The hiring salary range is $104,000–$143,000; the salary and total compensation package, including bonus target, depend on factors such as location, education, experience, knowledge, skills, abilities, internal equity, and market data. All offers are contingent on successful completion of background verification.

Requirements

• At least 3 years of supervisory experience.
• Ability to provide superior internal and external customer service, with strong diplomacy and crisis diffusion skills.
• Hold a current Oregon real estate license or be able to obtain the appropriate Oregon license within six months of starting employment.
• Strong financial reporting background to ensure portfolio budget and financial goals are met.
• High proficiency in the full leasing cycle and lease interpretation.
• Highly developed negotiation and management skills.
• Strong mathematical and analytical skills.
• Strong working knowledge of property management accounting software.

Nice To Haves

• Bachelor’s degree from a four-year college or university and 5+ years of commercial real estate experience; or 7+ years of experience as a property manager; or a CPM or RPA designation; or an equivalent combination of education and experience.
• Ability to multitask, manage time efficiently to meet deadlines, and maintain strong attention to detail.
• Proficient working knowledge of Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Valid driver’s license and ability to travel to multiple properties.
• Experience with YARDI and Salesforce CRM software.
• Ability to work extended or flexible hours, including nights, weekends, or on-call, as business dictates.
• Willingness and capability to use emerging technology, automation, and AI tools to improve efficiency, quality, and speed; sound judgment, creative thinking, and accountability for outcomes.

Responsibilities

• Oversee day-to-day operations of assigned properties, including tenant relations, maintenance, rent collection, and regulatory compliance.
• Develop and implement property management strategies and plans to optimize property performance, value, and customer satisfaction.
• Maintain compliance with company policies and procedures.
• Conduct routine site inspections to ensure grounds, curb appeal, risk management and OSHA safety requirements, cleanliness, and general appearance meet established standards; implement corrective measures as needed.
• Lead and motivate property managers, maintenance technicians, and administrative staff, encouraging new ideas, initiatives, and pilots.
• Monitor and analyze local market and economic conditions.
• Use Salesforce CRM to track customer interactions and visits.
• Manage competitively bid service agreements and capital projects, and oversee work to help ensure properties are safe and well maintained.
• Support leasing activity and portfolio financial and budget goals.

Benefits

• Healthcare insurance for employees and eligible dependents.
• Dental insurance for employees and eligible dependents.
• Vision insurance for employees and eligible dependents.
• 401(k) retirement plan with a company match of 50% up to 12% of eligible compensation.
• Starting PTO accrual of 22 days per year.
• Paid holidays.
• Paid volunteer time.
• Wellness, financial, and work/lifestyle-specific benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed