Property Administrator (Real Estate & Customer Experience Coordinator)

Prologis • Laurel, NJ

3d • Onsite

About The Position

The Property Administrator (Real Estate & Customer Experience Coordinator) provides operational and communications support to a Customer Experience Team serving customers across 30 million square feet of industrial buildings in the South/Philadelphia–Central New Jersey markets. The team supports customers ranging from major e-commerce, logistics, and warehouse operations to smaller businesses. The role supports three Property Managers, also known as Real Estate and Customer Experience (RECX) Managers, and a Maintenance Technician, helping the team respond to customer needs in a fast-paced, customer-centric environment.

Requirements

• At least 3 years of experience in an administrative, customer service, real estate, or related role.
• Excellent communication and interpersonal skills, with the ability to build relationships and work effectively with internal and external customers, team members, and partners.
• Strong organizational and time-management skills, including the ability to prioritize, meet deadlines, and follow through with a sense of urgency.
• Sound mathematical and analytical skills.
• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Positive, proactive work ethic and strong attention to detail.
• Tact, discretion, confidentiality, and good judgment when handling sensitive matters and documentation.

Nice To Haves

• Valid driver’s license and ability to travel to multiple properties.
• Familiarity with systems such as Yardi and Salesforce.
• Familiarity with real estate processes and documents, including purchase agreements, leases, and property management responsibilities.

Responsibilities

• Provide operational and communications support to three RECX Managers and a Maintenance Technician.
• Coordinate with Leasing, Construction, Customer Account Representatives, Essentials, Solar, Energy, and other internal teams.
• Assist RECX Managers with customer repair requests; coordinate with the Maintenance Technician and vendors, monitor service tickets in the online portal, and keep ticket information current.
• Partner with the Customer Account team on customer payment collections and update accounts receivable reports and databases as required.
• Process vendor and customer payments through applicable accounts payable platforms.
• Review and complete coding for RECX Manager approval as required.
• Prepare customer documents for distribution, including contact lists, annual payment schedules, and annual reconciliations.
• Distribute work notification memoranda to customers.
• Prepare vendor contracts for signature through DocuSign and maintain completed contract records.
• Receive, route, and follow up on incoming phone calls.
• Maintain accurate records for utility meters, lockboxes, fire alarm codes, customer contacts, and other assigned property information.
• Follow company property management policies and procedures, applicable codes and regulations, and governmental agency directives.
• Maintain property records in accordance with legal requirements and company policies and practices.
• Complete special projects and other duties as assigned.

Benefits

• Healthcare, dental, and vision insurance for employees and eligible dependents.
• Wellness, financial, and work/lifestyle-specific benefits.
• 401(k) retirement plan with a company match of 50% up to 12% of eligible compensation.
• Starting PTO accrual of 22 days per year.
• Paid holidays.
• Volunteer time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed