Property Manager, Multifamily

Cushman & Wakefield•Wheat Ridge, CO

26d

About The Position

The Property Manager is responsible for maintaining the multifamily community to a market-ready standard, providing a high level of service, and motivating a high-performing team to maximize property performance. The role oversees day-to-day community operations, including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits. The Property Manager provides customer service and communication to residents and prospects, completes lease and renewal paperwork, tracks advertising and client traffic, and works with leasing staff to meet marketing and leasing goals. The position leads, develops, and manages on-site leasing, customer service, maintenance, and management personnel; oversees hiring and coaching; maintains resident files and a positive living environment; and manages the community budget and finances. The role requires regular travel, up to 25% of the time, and operates in a professional office environment.

Requirements

At least 3 years of property management experience.
At least 3 years of management experience.
Effective communication and customer service skills.
Computer literacy, including Microsoft Office Suite and internet navigation.
General office, bookkeeping, and sales skills.
Excellent oral and written communication skills.
Ability to manage and supervise a team.
Ability to travel up to 25% of the time.
Ability to stand and walk for extended or continuous periods, ascend and descend staircases, ladders, or step stools, and travel between buildings outdoors in varying weather conditions.
Ability to remain stationary (sitting or standing) for up to 85% of the time and regularly operate office machinery.
Ability to exert up to 25 pounds occasionally and/or frequently, and up to 10 pounds of force constantly to lift, carry, push, pull, or move objects.

Nice To Haves

Bachelor’s degree preferred.
Real Estate License preferred.

Responsibilities

Ensure the smooth operation of the community in a fast-paced environment.
Oversee property operations, including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits.
Provide customer service and communication to residents and prospects to support satisfaction, renewals, revenue, reputation, and profitability.
Complete lease and renewal paperwork according to company standards.
Track and evaluate advertising and client traffic.
Develop, mentor, lead, and manage a cohesive, high-performing on-site team to maximize engagement and minimize turnover.
Analyze competition and develop creative marketing programs to drive revenue.
Model and maintain the company’s mission and lead by example.
Supervise day-to-day operations of the on-site team and ensure company policies and procedures are followed.
Interview, hire, and coach staff as needed to maintain an effective on-site team.
Maintain resident files according to company standards.
Maintain a positive living environment through prompt conflict resolution and consistent follow-up.
Manage the community’s budget and finances.
Work with leasing staff to meet leasing and marketing goals.
Identify leasing opportunities for staff and set goals to improve individual performance.
Perform other related duties as required or assigned.

Benefits

120 hours of paid time off annually, prorated upon hire.
40 hours of sick time annually, prorated upon hire.
Two volunteer days annually.
12 or more company holidays annually.
Paid parental leave.
Medical, dental, vision, and life insurance.
Supplementary benefit options, including pet insurance and pre-tax spending accounts.
Early access to pay.
Company discounts program with savings at major retailers and service providers.
Personal and professional development resources, including LinkedIn Learning.
Employee Assistance Program and counseling services.
Eligible employees may enroll in flexible spending accounts, health savings accounts, retirement savings plans, and disability insurance programs.
Paid and unpaid time away from work.
Competitive pay.