Property Manager, Multifamily

Cushman & Wakefield•San Antonio, TX

About The Position

Property Managers are responsible for maintaining the community to a market-ready standard while ensuring a high level of service. They motivate high-performing teams to maximize property performance and oversee the smooth operation of the community in a fast-paced environment. The role includes managing maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits. The Property Manager provides customer service and communication to residents and prospects, supports renewals and profitability, and ensures lease and renewal paperwork meets company standards. The role leads and develops the on-site team, oversees day-to-day operations and adherence to company policies, manages resident files, resolves resident conflicts, and maintains a positive living environment. The Property Manager also manages the community budget and finances, monitors advertising and client traffic, analyzes competition, develops marketing programs, and works with leasing staff to meet leasing and marketing goals. The position operates in a professional office environment, routinely uses standard office equipment, and requires regular travel, potentially up to 25% of the time.

Requirements

At least 3 years of property management experience.
At least 3 years of management experience.
Effective communication and customer service skills.
Computer literacy, including Microsoft Office Suite and internet navigation.
General office, bookkeeping, and sales skills.
Excellent oral and written communication skills.
Ability to manage a team.
Ability to regularly travel, including travel of up to 25% of the time.
Ability to meet the described physical demands, including standing and walking for extended periods, ascending and descending stairs, ladders, or step stools, and lifting, carrying, pushing, pulling, or moving objects within the stated weight limits.

Nice To Haves

Bachelor’s degree preferred.
Real Estate License preferred.

Responsibilities

Ensure the smooth running of the community in a fast-paced environment.
Oversee community operations, including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits.
Provide customer service and communication to residents and prospects to enhance satisfaction and support renewals, revenue, reputation, and profitability.
Complete lease and renewal paperwork to company standards.
Track and evaluate advertising and client traffic.
Develop, mentor, lead, and manage a high-performing team across leasing, customer service, maintenance, and management.
Analyze competition and develop marketing programs to drive revenue.
Model Cushman & Wakefield’s mission and lead by example.
Supervise day-to-day operations of the on-site team and ensure policies and procedures are followed.
Interview, hire, and coach on-site staff as needed.
Maintain residents' files in accordance with company standards.
Maintain a positive living environment through prompt conflict resolution and consistent follow-up.
Manage the community budget and finances.
Work with leasing staff to ensure leasing and marketing goals are met.
Identify leasing staff development opportunities and set goals to improve performance.
Perform other related duties as required or assigned.

Benefits

120 hours of paid time off annually, prorated upon hire.
40 hours of sick time annually, prorated upon hire.
Two volunteer days annually.
12 or more company holidays annually.
Paid parental leave.
Medical, dental, vision, and life insurance.
Supplementary benefit options, including pet insurance and pre-tax spending accounts.
Early access to pay.
Company discounts program.
Personal and professional development resources, including access to LinkedIn Learning.
Employee Assistance Program and counseling services.
Eligible employees may enroll in benefit programs that generally include health savings accounts, retirement savings plans, and disability insurance.