Property Manager, Multifamily
About The Position
Property Managers maintain their communities to a market-ready standard and provide a high level of service. They motivate high-performing teams to maximize property performance. This role oversees the smooth operation of a multifamily community, including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits. The Property Manager provides customer service and communication to residents and prospects to support satisfaction, renewals, revenue, reputation, and profitability. They lead and develop on-site staff, manage day-to-day operations, ensure policies and procedures are followed, and oversee the community budget and finances. The position is based in a professional office environment, includes regular travel, and may involve travel up to 25% of the time.
Requirements
- At least 3 years of property management experience.
- At least 3 years of management experience.
- Effective communication and customer service skills.
- Computer literacy, including Microsoft Office Suite and internet navigation.
- General office, bookkeeping, and sales skills.
- Excellent oral and written communication skills.
- Ability to manage a team.
Nice To Haves
- Bachelor’s degree preferred.
- Real estate license preferred.
Responsibilities
- Oversee the community’s operations, including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits.
- Provide customer service and communication to residents and prospects to enhance satisfaction and increase renewals, revenue, reputation, and profitability.
- Complete lease and renewal paperwork according to company standards.
- Track and evaluate advertising and client traffic.
- Develop, mentor, lead, and manage a cohesive, high-performing team across leasing, customer service, maintenance, and management.
- Analyze competition and develop creative marketing programs to drive revenue.
- Model and maintain Cushman & Wakefield’s mission and lead by example.
- Supervise day-to-day operations of the on-site team and ensure company policies and procedures are followed.
- Interview, hire, and coach staff as necessary to maintain an effective on-site team.
- Maintain residents’ files according to company standards.
- Maintain a positive living environment through prompt conflict resolution and consistent follow-up.
- Manage the community budget and finances.
- Work with leasing staff to ensure leasing and marketing goals are met.
- Identify leasing opportunities and set goals to improve staff performance.
- Perform other related duties as required or assigned.
Benefits
- 120 hours of paid time off annually, prorated upon hire.
- 40 hours of sick time annually, prorated upon hire.
- Two volunteer days annually.
- 12 or more company holidays annually.
- Paid parental leave.
- Medical, dental, vision, and life insurance, with supplementary benefit options including pet insurance and pre-tax spending accounts.
- Company discounts program.
- Personal and professional development resources, including LinkedIn Learning.
- Employee Assistance Program and counseling services.
- Early access to pay.
- Eligible employees may enroll in health savings accounts, retirement savings plans, disability insurance programs, and paid and unpaid time away from work.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
