Property Manager - The Province

American Campus Communities•Tampa, FL

16h•Onsite

About The Position

The Property Manager plays a pivotal role in enhancing the resident experience across at an ACC student housing community. In this role, you’ll be developing and executing strategies for leasing, marketing, expense control, and facilities operations, as well as recruiting, hiring, and mentoring teams to drive performance and foster a positive work culture. The Property Manager will collaborate with university partners and internal support teams to address concerns and advocate for capital improvements that bolster property value. Drive a continuously improving resident experience by providing direction to all leasing, marketing, and facilities operations for property, ensuring it meets ACC standard. Recruit, hire, supervise, train, coach and develop direct reports to maximize performance; create a positive, engaging workplace for teams. Conduct performance evaluations of direct reports and performance discussions with team members. Collaborate with supervisor and Human Resources on compensation adjustments for direct reports. Ensure property has well executed leasing, marketing, and facilities operations strategies in place, with timely and measurable action plans. Set goals with direct reports, conduct performance evaluations and development plans. Collaborate with Regional Director on succession planning and cross-train for operational flexibility. Oversee Service Manager to ensure property meets maintenance and curb appeal standards, efficient work order completion, and preventative maintenance expectations. Advocate for capital improvements as needed to maximize asset value. Oversee Resident Experience Manager (if applicable) to ensure effective resident communications, efficient building administration, and logistics; serve as additional lease executor (if applicable), as well as oversight of collections and evictions. Attend resident events as needed and resolve all escalated resident concerns. Direct oversight of property performance to budget, maximizing revenue while minimizing controllable expenses and vendor costs, including utilizing vendor partnerships. Lead communication at property to align with operational goals; implement policies to increase safe work environment for all employees. Ensure University partners are informed and supported, as the go-to liaison, as well as attend events as needed; handle all escalated concerns. Partner closely with support teams, including HR, Facilities, and Retail support to address concerns and for assistance to clear roadblocks for teams. Maintain key control oversight, including key box access. Other duties as assigned by manager. Carries out supervisor responsibilities, including interviewing, hiring, and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems. Coach, train and develop a team while managing the workflow and prioritization of projects and ensuring on-time execution and completion.

Requirements

3 years’ of leadership experience in student or multi-family housing, or similar industry.
Bachelor’s degree in business or relevant field preferred.
Skills in leasing and marketing, customer service, facility management, budgeting, supervision, business administration, public relations, residence life, and a combination of business and student development skills.
Strong communication and collaboration skills.
Demonstrated leadership skills.
Ability to perform each essential duty satisfactorily.
Compliance with the Photo, Video and Voice Recording Policy is a condition of employment.

Nice To Haves

Experience in student or multi-family housing (multifamily property management), or a related environment.
Experience supporting property operations, team leadership, and resident engagement.
Experience overseeing leasing, marketing, facilities, and administrative processes.
Readiness to grow into full property-level responsibility.

Responsibilities

Develop and execute strategies for leasing, marketing, expense control, and facilities operations.
Recruit, hire, supervise, train, coach, and develop direct reports to drive performance and foster a positive work culture.
Collaborate with university partners and internal support teams to address concerns and advocate for capital improvements.
Ensure property meets ACC standards for resident experience, leasing, marketing, and facilities operations.
Conduct performance evaluations and development plans for direct reports.
Oversee Service Manager to ensure property meets maintenance and curb appeal standards.
Oversee Resident Experience Manager (if applicable) for resident communications and building administration.
Attend resident events and resolve escalated resident concerns.
Manage property performance to budget, maximizing revenue and minimizing expenses.
Lead communication at property to align with operational goals and implement policies for a safe work environment.
Serve as the go-to liaison for university partners, ensuring they are informed and supported.
Partner with support teams (HR, Facilities, Retail) to address concerns and clear roadblocks.
Maintain key control oversight.
Carry out supervisor responsibilities including interviewing, hiring, training, directing work, appraising performance, and resolving problems.
Coach, train, and develop a team while managing workflow and project prioritization.