Assistant Property Manager - The Cooper

General Services Corp.•Mount Pleasant, SC

About The Position

The Assistant Property Manager assists in the overall management of an apartment community, showing apartments with the goal of securing leases and contributing to occupancy and customer satisfaction. The role includes leasing and resident services, leasing-office operations, paperwork review, rent-payment processing, and support for community activities. Employees are expected to follow company policies and procedures and communicate in accordance with the company’s customer-service philosophy and guiding principles of trust, honesty, integrity, and ethical conduct.

Requirements

High school diploma or equivalent.
Outstanding sales ability.
One year of leasing experience in a computerized environment.
Positive interpersonal skills and the ability to work with people.
Problem-solving skills, including analysis, recognizing boundaries and options, courtesy, follow-through, good judgment, and working calmly under pressure.
Organizational skills and the ability to supervise and motivate people.
Computer knowledge, including Microsoft Word and Excel.
People-oriented attitude, enjoyment in working with people, openness to learning and change, integrity, positive attitude, motivation, initiative, and responsibility.
Command of the English language.
Valid driver's license in the state of residency, proof of automobile insurance, and personal transportation.
Some weekend work is required.
Passing criminal background check and pre-employment drug testing.

Nice To Haves

Supervisory experience.

Responsibilities

Support the overall management of the apartment community and contribute to occupancy and customer satisfaction.
Manage leasing activity, including converting prospects, responding to inquiries, maintaining waiting lists, following up on guest cards, screening applicants, preparing leases, and conducting move-in orientations.
Handle subleases, renewals, extensions, vacating notices, move-in and move-out materials, the Resident Renewal Program, and resident retention efforts.
Promote the Preferred Employer Plan and solicit resident feedback; recommend resident programs or policies to management.
Help maintain a peaceful resident environment and work with residents and the broader community to identify solutions and accomplish goals.
Maintain the twenty-one-day letter file and initiate relevant letters.
Support leasing-office operations, including following company procedures, maintaining the office and model appearance, daily file maintenance, answering telephones, and maintaining utility records.
Walk vacant and ready units, inspect units as needed, walk the property, and perform property work as needed.
Follow up on resident complaints and policy violations, collect delinquent rent, check apartments for skips, process move-outs, maintain the availability roster, and coordinate turnover scheduling with service staff.
Enter resident rent payments into MRI and make bank deposits.
Review paperwork prepared by leasing staff and enforce guest-card procedures and follow-up.
Inform the proper authority of trespassers and solicitors on the property.
Assist with and promote social activities as needed.
Support company efforts to prevent and/or eradicate crime.
Perform other duties as assigned.