Property Manager, Multifamily (Multi-site)

Cushman & Wakefield•Parkville, MO

About The Position

Property Managers maintain multifamily communities to a market-ready standard and provide a high level of service. They oversee community operations and lead high-performing teams to maximize property performance. This multi-site role includes regular travel and operation in a professional office environment. The Property Manager oversees maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits. They provide responsive service and communication to residents and prospects, support renewals and revenue, and ensure lease and renewal paperwork and resident files meet company standards. The role also includes managing community budgets and finances, evaluating advertising and client traffic, analyzing competition, and developing marketing programs. The Property Manager leads and develops on-site leasing, customer service, maintenance, and management personnel. They supervise daily operations, ensure company policies and procedures are followed, interview and hire staff, coach team members, set goals, address performance, and help achieve leasing and marketing targets. They promote a positive living environment through prompt conflict resolution and consistent follow-up, and model Cushman & Wakefield’s mission to be the best national management company. The position requires effective communication, customer service, computer, office, bookkeeping, and sales skills. A bachelor’s degree and real estate license are preferred; at least three years of property management experience and three years of management experience are required.

Requirements

At least 3 years of property management experience.
At least 3 years of management experience.
Effective communication and customer service skills.
Computer literacy, including Microsoft Office Suite and internet navigation.
General office, bookkeeping, and sales skills.
Excellent oral and written communication skills.
Ability to manage and supervise a team.
Ability to travel up to 25% of the time.
Ability to stand and walk for extended or continuous periods, use stairs, ladders, or step stools, and travel outdoors between buildings in varying weather conditions.
Ability to remain stationary (sitting or standing) and operate office machinery regularly.
Ability to exert up to 25 pounds occasionally and/or frequently, and up to 10 pounds of force constantly to lift, carry, push, pull, or move objects.

Nice To Haves

Bachelor’s degree preferred.
Real estate license preferred.

Responsibilities

Oversee the smooth operation of the community in a fast-paced environment.
Manage operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits.
Provide customer service and communication to residents and prospects to support satisfaction, renewals, revenue, reputation, and profitability.
Complete lease and renewal paperwork in accordance with company standards and maintain residents’ files to company standards.
Track and evaluate advertising and client traffic.
Lead, mentor, develop, and manage the on-site leasing, customer service, maintenance, and management teams.
Analyze competition and develop marketing programs to drive revenue.
Model Cushman & Wakefield’s mission and lead by example.
Supervise day-to-day operations and ensure company policies and procedures are followed.
Interview, hire, and coach on-site staff as needed.
Maintain a positive living environment through prompt conflict resolution and consistent follow-up.
Manage the community’s overall budget and finances.
Work with leasing staff to meet leasing and marketing goals.
Set goals and identify opportunities to improve staff performance.
Perform other related duties as assigned.

Benefits

120 hours of paid time off annually, prorated upon hire.
40 hours of sick time annually, prorated upon hire.
Two volunteer days annually.
12 or more company holidays annually.
Paid parental leave.
Medical, dental, vision, and life insurance.
Supplementary benefit options, including pet insurance and pre-tax spending accounts.
Early access to pay.
Company discounts program.
Personal and professional development resources, including LinkedIn Learning.
Employee Assistance Program and counseling services.
Eligible employees may enroll in health savings accounts, retirement savings plans, disability insurance programs, and paid and unpaid time away from work.
Competitive pay.