Property Manager, Multifamily (Multi-site)

Cushman & Wakefield•Parkville, MO

11d

About The Position

The Property Manager is responsible for maintaining multifamily communities to a market-ready standard while delivering a high level of service. This role oversees community operations and leads a high-performing on-site team to maximize property performance. Duties include managing maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits. The Property Manager also supports resident and prospect satisfaction, revenue, renewals, reputation, and profitability through effective service, communication, and marketing. The role supervises day-to-day operations and staff, ensures company policies and procedures are followed, and maintains residents’ files to company standards. It includes hiring, interviewing, coaching, mentoring, and developing team members; managing community budgets and finances; monitoring advertising and client traffic; and working with leasing staff to meet leasing and marketing goals. The position operates in a professional office environment, routinely uses standard office equipment, and requires travel, including travel between buildings in varying outdoor weather conditions.

Requirements

At least 3 years of property management experience.
At least 3 years of management experience.
Effective communication and customer service skills.
Computer literacy, including Microsoft Office Suite and internet navigation.
General office, bookkeeping, and sales skills.
Excellent oral and written communication skills.
Ability to manage a team.

Nice To Haves

Bachelor’s degree preferred.
Real estate license preferred.

Responsibilities

Oversee community operations, including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits.
Provide customer service and communicate with residents and prospects to improve satisfaction, renewals, revenue, reputation, and profitability.
Complete lease and renewal paperwork according to company standards.
Track and evaluate advertising and client traffic.
Develop, mentor, lead, and manage a high-performing team across leasing, customer service, maintenance, and management.
Analyze competition and develop creative marketing programs to drive revenue.
Model and promote Cushman & Wakefield’s mission and lead by example.
Supervise day-to-day operations of the on-site team and ensure policies and procedures are followed.
Interview, hire, and coach staff as needed to maintain an effective on-site team.
Maintain resident files according to company standards.
Promote a positive living environment through prompt conflict resolution and consistent follow-up.
Manage the overall community budget and finances.
Work with leasing staff to meet leasing and marketing goals.
Identify leasing staff development opportunities, set goals, and improve individual performance.
Perform other related duties as required or assigned.

Benefits

120 hours of paid time off annually, prorated upon hire.
40 hours of sick time annually, prorated upon hire.
Two volunteer days annually.
12 or more company holidays annually.
Paid parental leave.
Medical, dental, vision, and life insurance.
Supplementary benefit options, including pet insurance and pre-tax spending accounts.
Early access to pay.
Company discounts program.
Personal and professional development resources, including LinkedIn Learning.
Employee Assistance Program and counseling services.
Eligible employees may enroll in health savings accounts, retirement savings plans, disability insurance, and paid and unpaid time away from work.