Property Manager, Multifamily (Multi-Site)

Cushman & Wakefield•Saint Louis, WA

12d

About The Position

The Multifamily Property Manager is responsible for maintaining a 95-unit community to a market-ready standard while providing a high level of service. The role oversees community operations and financial performance, leads the on-site team, and works to maximize resident satisfaction, renewals, revenue, reputation, and profitability. The position requires on-site multifamily property management experience and knowledge of the St. Louis City market, including local eviction laws and filing procedures. This role operates in a professional office environment and routinely uses standard office equipment. Regular travel is required, potentially up to 25% of the time. Compensation is $72,250 to $85,000.

Requirements

At least 3 years of on-site multifamily property management experience, including leasing and rent collection, resident communications and solutions, reporting, delinquency and renewals, and financial or budgetary analysis and management.
St. Louis City market experience, including knowledge of STL City eviction law and filing, and/or exposure to local laws and regulations.
Experience with Yardi systems.
Proficiency with Microsoft Office, including Outlook and Excel.
Effective communication and customer service skills.
Computer literacy, including Microsoft Office Suite and internet navigation.
General office, bookkeeping, and sales skills.
Excellent oral and written communication skills.
Ability to manage a team.
Ability to travel up to 25% of the time.
Ability to stand and walk for extended or continuous periods, ascend and descend stairs, ladders, or step stools, and travel between buildings outdoors in varying weather.
Ability to remain stationary (sitting or standing) for 85% of the time and regularly operate office machinery.
Ability to exert up to 25 pounds occasionally and frequently, and up to 10 pounds of force constantly to lift, carry, push, pull, or move objects.

Nice To Haves

Bachelor’s degree.
Missouri real estate license.
Experience with CRM, operations technology, NeedALease, or other AI tools.

Responsibilities

Ensure the smooth operation of the community in a fast-paced environment.
Oversee maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits.
Provide customer service and communicate with residents and prospects to enhance satisfaction and increase renewals, revenue, reputation, and profitability.
Complete lease and renewal paperwork in accordance with company standards.
Track and evaluate advertising and client traffic.
Develop, mentor, lead, and manage leasing, customer service, maintenance, and management personnel to maximize engagement and minimize turnover.
Analyze competition and develop creative marketing programs to drive revenue.
Model Cushman & Wakefield’s mission and lead by example.
Supervise the day-to-day operations of the on-site team and ensure company policies and procedures are followed.
Interview, hire, and coach team members as necessary.
Maintain residents’ files in accordance with company standards.
Maintain a positive living environment through prompt conflict resolution and consistent follow-up.
Manage the community budget and finances.
Work with leasing staff to meet leasing and marketing goals.
Identify leasing staff development opportunities and set goals to improve individual performance.
Perform other related duties as required or assigned.

Benefits

120 hours of paid time off annually, prorated upon hire.
40 hours of sick time annually, prorated upon hire.
Two volunteer days annually.
12 or more company holidays annually.
Paid parental leave.
Medical, dental, vision, and life insurance.
Supplementary benefit options, including pet insurance and pre-tax spending accounts.
Early access to pay.
Company discounts with major retailers and service providers.
Personal and professional development resources, including LinkedIn Learning.
Employee Assistance Program and counseling services.
Eligible employees may enroll in health savings accounts, retirement savings plans, and disability insurance programs.
Paid and unpaid time away from work.