Property Manager - U Centre on College

American Campus Communities•Clemson, SC

About The Position

The Property Manager leads operations at an ACC student housing community, with responsibility for enhancing the resident experience and executing leasing, marketing, expense-control, and facilities strategies. The role oversees property performance against budget, aims to maximize revenue while controlling expenses and vendor costs, and works with university partners and internal support teams to address concerns and advocate for capital improvements. The Property Manager recruits, hires, trains, supervises, coaches, and develops team members; sets goals and performance plans; and promotes a positive, engaging workplace. The role oversees leasing, marketing, facilities, resident communications, building administration, maintenance, collections, and evictions as applicable. It also resolves escalated resident and university-partner concerns, supports safe work practices, maintains key-control oversight, and manages project workflows and timely execution.

Requirements

At least 3 years of leadership experience in student housing, multifamily housing, or a similar industry.
Skills in leasing and marketing, customer service, facilities management, budgeting, supervision, business administration, public relations, residence life, and business and student development.
Strong communication and collaboration skills.
Demonstrated leadership skills.

Nice To Haves

Bachelor’s degree in business or a relevant field.
Experience in student or multifamily housing or a related environment.

Responsibilities

Direct leasing, marketing, and facilities operations to support a continually improving resident experience and meet ACC standards.
Recruit, hire, supervise, train, coach, and develop direct reports and other team members; foster a positive and engaging workplace.
Set goals and development plans, conduct performance evaluations and discussions, and collaborate with Human Resources and the Regional Director on compensation adjustments and succession planning.
Develop and execute measurable property strategies and action plans for leasing, marketing, and facilities operations.
Oversee the Service Manager to ensure maintenance and curb-appeal standards, efficient work-order completion, and preventative maintenance; advocate for capital improvements as needed.
Oversee the Resident Experience Manager, when applicable, to support resident communications, building administration, and logistics; serve as an additional lease executor when applicable and oversee collections and evictions.
Attend resident events as needed and resolve escalated resident concerns.
Manage property performance against budget, maximizing revenue and controlling expenses and vendor costs, including through vendor partnerships.
Lead property communications and implement policies that support a safe work environment.
Serve as the primary liaison for university partners, keep them informed and supported, attend events as needed, and handle escalated concerns.
Partner with HR, Facilities, and Retail support teams to address concerns and remove operational roadblocks.
Maintain oversight of key control, including key-box access.
Carry out supervisor responsibilities, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.
Manage team workflow and project priorities to ensure timely execution and completion.
Perform other duties as assigned by the manager.