Property Manager - Campus Edge Ann Arbor

American Campus Communities•Ann Arbor, MI

About The Position

The Property Manager leads operations at an American Campus Communities student housing community, with responsibility for leasing, marketing, facilities, budgeting, resident experience, and team performance. The role develops and executes strategies and measurable action plans to support property performance, resident satisfaction, and asset value. The Property Manager collaborates with university partners and internal support teams, resolves escalated concerns, and advocates for capital improvements. This position recruits, hires, supervises, trains, coaches, and develops employees; sets goals and evaluates performance; supports compensation decisions; and collaborates on succession planning and cross-training. It oversees maintenance standards, work orders, preventive maintenance, resident communications and administration, collections, evictions, and property performance against budget. The manager also serves as a university liaison, supports a safe work environment, oversees key control, and performs other duties as assigned.

Requirements

At least 3 years of leadership experience in student housing, multifamily housing, or a similar industry.
Skills in leasing and marketing, customer service, facilities management, budgeting, supervision, business administration, public relations, residence life, and business and student development.
Strong communication and collaboration skills.
Demonstrated leadership skills.
Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.

Nice To Haves

Bachelor’s degree in business or a relevant field is preferred.
Experience in student or multifamily housing or a related environment, including property operations, team leadership, and resident engagement.

Responsibilities

Direct leasing, marketing, and facilities operations to meet American Campus Communities standards and improve the resident experience.
Recruit, hire, supervise, train, coach, and develop direct reports and other team members; foster a positive, engaging workplace.
Set goals, conduct performance evaluations and development discussions, and collaborate with the supervisor and Human Resources on compensation adjustments.
Develop and execute leasing, marketing, and facilities strategies with timely, measurable action plans.
Collaborate with the Regional Director on succession planning and cross-training for operational flexibility.
Oversee the Service Manager to ensure maintenance and curb appeal standards, efficient work order completion, and preventive maintenance; advocate for capital improvements as needed.
Oversee the Resident Experience Manager, if applicable, including resident communications, building administration, logistics, lease execution, collections, and evictions.
Attend resident events as needed and resolve escalated resident concerns.
Manage property performance against budget, maximizing revenue and minimizing controllable expenses and vendor costs, including through vendor partnerships.
Lead property communications to align with operational goals and implement policies that support a safe work environment.
Serve as the primary property liaison for university partners, keeping them informed and supported, attending events as needed, and handling escalated concerns.
Partner with Human Resources, Facilities, Retail support, and other internal support teams to address concerns and remove roadblocks.
Oversee key control, including key box access.
Carry out supervisor responsibilities, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, and resolving complaints and problems.
Manage team workflow and project priorities to support timely execution and completion.
Perform other duties as assigned by the manager.
Represent American Campus Communities in all interactions and comply with its Photo, Video and Voice Recording Policy.