Field Reimbursement Manager, Ann Arbor

argenx • Ann Arbor, MI

7d • Remote

About The Position

The Field Reimbursement Manager (FRM) is a customer-facing resource and trusted partner to healthcare providers and office staff, helping optimize patient access to argenx therapies across medical and pharmacy benefit channels. The role provides reimbursement education, access support, and patient services expertise while helping customers navigate changing payer requirements. The FRM engages healthcare providers in person and virtually, develops account-specific access strategies, and supports resolution of reimbursement challenges and escalations.

The position requires knowledge of commercial and government payer policies, benefit design, prior authorizations, claims adjudication, appeals, and site-of-care considerations. The FRM collaborates with Patient Support Services, Regional Account Directors, Distribution, Market Head, Business Leader, Market Access, and other stakeholders to coordinate access strategies and deliver a consistent customer experience. The candidate must reside in the Ann Arbor, Michigan area and be willing and able to travel extensively throughout the assigned geography.

This position is remote and offers a competitive salary and benefits package in a dynamic, rapidly growing biotech company. The annual base salary hiring range for U.S. applicants is $176,000–$242,000. The role is eligible for short-term and long-term incentive programs, subject to applicable plan terms.

Requirements

• Bachelor's degree or equivalent experience.
• At least 5 years of reimbursement, patient access, market access, specialty pharmacy, or related healthcare experience.
• Expertise supporting therapies reimbursed under both medical and pharmacy benefits.
• Strong knowledge of Medicare, Medicaid, commercial insurance, prior authorizations, claims, appeals, and patient access pathways.
• Ability to build productive relationships with healthcare providers and office staff.
• Strong communication, presentation, organizational, problem-solving, and customer engagement skills.
• Ability to work independently and collaborate effectively across cross-functional teams to advance patient access solutions and business objectives.
• Willingness and ability to travel extensively throughout the assigned geography.
• Must reside in the Ann Arbor, Michigan area.

Nice To Haves

• Experience in neurology, immunology, rare disease, specialty biologics, or other complex specialty therapeutic areas.
• Knowledge of buy-and-bill and specialty pharmacy distribution models, infusion reimbursement, site-of-care optimization, and payer management strategies.
• Demonstrated success in highly collaborative environments, using CRM systems, data analytics, and customer insights to inform account strategy and engagement.

Responsibilities

• Serve as the primary reimbursement and patient access resource for healthcare providers and staff in the assigned territory, building relationships through in-person and virtual engagement.
• Educate customers on patient access, reimbursement, coverage policies, prior authorizations, claims, appeals, billing and coding considerations, specialty pharmacy processes, and patient support resources.
• Develop account-specific access strategies and guide providers through reimbursement challenges and access barriers in accordance with company policy.
• Manage complex reimbursement issues and escalations promptly and professionally, and share customer insights and payer trends to inform business strategy and improve the provider and patient experience.
• Partner with Patient Services, Case Management, Market Head, Business Leader, Market Access, and other stakeholders to address access barriers, coordinate account strategies, and provide a consistent customer experience.
• Participate in case reviews, escalation management, and ongoing collaboration to support timely patient access and organizational learning.
• Develop and execute territory plans aligned with customer needs, business priorities, and access objectives.
• Use CRM tools, data analytics, and reporting to document activities, identify opportunities, track performance, and manage territory priorities and travel.
• Address patient access challenges proactively and with a solutions-oriented approach; navigate complex account dynamics and manage conflict constructively.
• Conduct all activities in compliance with applicable laws, regulations, company policies, and argenx values.

Benefits

• Competitive salary package with benefits.
• Retirement savings plans.
• Health benefits.
• Other benefits subject to applicable plan and program guidelines.
• Eligible to participate in short-term and long-term incentive programs, subject to plan terms and applicable policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level