Field Reimbursement Manager, Ann Arbor

argenx • Toledo, OH

9d • $176,000 - $242,000 • Remote

About The Position

The Field Reimbursement Manager (FRM) is a customer-facing role that serves as a trusted reimbursement and patient access resource for healthcare providers and office staff in an assigned territory. The FRM provides education, access support, and patient services expertise across medical and pharmacy benefit channels, helping providers navigate payer policies and patient access barriers. The role involves live, in-person and virtual engagements, account-specific access strategies, and support with reimbursement challenges and escalations. The candidate must reside in the Ann Arbor, Michigan area and be able to travel extensively throughout the assigned geography.

The FRM works closely with Patient Support Services, Case Management, Regional Account Directors, Distribution, Market Head, Business Leader, Market Access, and other internal stakeholders to coordinate account strategies and deliver a consistent customer experience. The role requires strong relationship-building, strategic thinking, cross-functional collaboration, and experience with specialty therapies in a fast-paced environment focused on customer engagement and patient outcomes. All activities must comply with applicable laws, regulations, company policies, and argenx values.

Requirements

• Bachelor's degree or equivalent experience.
• At least 5 years of reimbursement, patient access, market access, specialty pharmacy, or related healthcare experience.
• Expertise supporting therapies reimbursed under both medical and pharmacy benefits, including knowledge of Medicare, Medicaid, commercial insurance, prior authorizations, claims, appeals, and patient access pathways.
• Ability to build productive relationships with healthcare providers and office staff.
• Strong communication, presentation, organizational, problem-solving, and customer engagement skills.
• Ability to work independently and collaborate across cross-functional teams to drive patient access solutions and business objectives.
• Ability and willingness to travel extensively throughout the assigned geography.
• Must reside in the Ann Arbor, Michigan area.

Nice To Haves

• Experience in neurology, immunology, rare disease, specialty biologics, or other complex specialty therapeutic areas.
• Knowledge of buy-and-bill and specialty pharmacy distribution models, infusion reimbursement, site-of-care optimization, and payer management strategies.
• Demonstrated success in collaborative environments using CRM systems, data analytics, and customer insights to inform account strategy and engagement.

Responsibilities

• Serve as the primary reimbursement and patient access resource for healthcare providers and staff in the assigned territory, building relationships through in-person and virtual engagement.
• Educate customers on patient access, reimbursement, coverage policies, prior authorizations, claims, appeals, billing and coding considerations, specialty pharmacy processes, and patient support resources.
• Develop account-specific access strategies and guide providers through reimbursement challenges and access barriers in accordance with company policy.
• Manage complex reimbursement issues and escalations promptly and professionally, and share customer insights and payer trends to inform business strategy and improve the provider and patient experience.
• Partner with Patient Services, Case Management, Market Head, Business Leader, Market Access, and other stakeholders to address access barriers, coordinate account strategies, and support a consistent customer experience.
• Participate in case reviews, escalation management, and ongoing collaboration to support timely patient access and organizational learning.
• Develop and execute territory plans aligned with customer needs, business priorities, and access objectives.
• Use CRM tools, data analytics, and reporting to document activities, identify opportunities, track performance, and manage territory priorities and travel.
• Take a proactive, solutions-oriented approach to patient access challenges; navigate complex account dynamics, manage conflict constructively, and collaborate to achieve positive outcomes.
• Conduct all activities in compliance with applicable laws, regulations, company policies, and argenx values.

Benefits

• Competitive salary package with benefits.
• Comprehensive benefits package, including retirement savings plans, health benefits, and other benefits subject to applicable plan terms and guidelines.
• Eligible to participate in short-term and long-term incentive programs, subject to plan terms and policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level