Property Manager, Property Operations

B.F. Saul Company•McLean, VA

2d•$95,000 - $125,000•Onsite

About The Position

This is an exciting opportunity for an experienced property manager who is an expert in physical operation, maintenance, lease administration, and fiscal management of commercial office buildings. This position will have onsite responsibility within the Office & Industrial Team and includes management of the Hilton Inc. headquarters as well as oversight for additional assets in the Virginia portfolio. The Property Manager will be highly visible and will interact directly with Tenants, leadership, and focus on the objectives of reliable operation, attractive appearance, and superior customer service consistent with department’s mission. The Property Manager will lead, supervise and evaluate the property management & the onsite engineering team and other qualified personnel assigned to manage the buildings. These teams are ultimately responsible for preparing bid proposals and hire outside contractors; maintaining positive relationship with tenants; preparing operating expense and capital budgets; coordinating with leasing to market and negotiate leases; working with construction to coordinate new tenant construction with building operations; and communicating with accounting regarding property level accounting of income and expenses. The Property Manager Property Operations will be responsible for maximizing utilization of established technology tools used by the property management team.

Requirements

Minimum five years Commercial Property Management Experience
Familiarity with building systems, building design, and interior construction
Proven strong interpersonal skills
Demonstrated organizational skills
Strong analytical skills
Exceptional verbal and written communication skills
Proficiency with Microsoft Outlook, Word, Excel, and property management software
Valid Driver's License and reliable transportation to office and multiple properties currently in Greater Metro Washington area. This includes, but is not limited to, Montgomery County, MD, Northern Virginia, and Washington, D.C.
Ability to visit properties, building staff, and tenants.
Ability to inspect exterior and interior of properties, including mechanical rooms, roofs, and stairwells.
Four-year college degree or commensurate work experience is required

Nice To Haves

Multi-site and team management experience highly preferred
Prior leadership experience is preferred
Experience with Yardi and MRI Angus and Cove is desirable
Experience with Microsoft Teams is desirable
RPA or CPM Designation Preferred

Responsibilities

Supervises the repair, maintenance, and operation of assigned properties, utilizing the services of property managers, building engineers, other employees, and contractors.
Regularly inspects properties to ensure that buildings are in good operating order and appearance.
Responsible for supervising and coaching personnel to ensure strong performance and employee development.
Encourages by word and example a positive customer service attitude for all staff members, emphasizing the importance of tenant satisfaction and retention.
Ensures that demand work orders are being tracked in MRI Angus and are acknowledged, updated, and completed in a timely manner.
Responsible for property level procurement including bid solicitation and evaluation of outside service contracts.
Awards contracts with approval of supervisor.
Supervises and evaluates all outside contractors for performance per specifications.
Accepts responsibility for accounts payable from purchase orders through coding and approval for payment.
Creates accrual operating budget for fiscal year which, when approved by Owner’s representative, shall constitute fiscal plan for property.
Prepares cash flow operating projections for full or partial fiscal year.
Prepares written reports on the physical status of the buildings with recommendations for repairs or replacements.
Prepares financial reports and variance reports as required.
Prepares ten-year capital plan for each property.
Has the authority to make decisions in the event of an emergency.
On a 24-hour basis, responds as necessary to building emergencies that cannot be handled by the building staff.
Take necessary steps to safeguard or minimize damage to property.
Must advise supervisor when travelling outside of Washington DC area.
Coordinates with leasing representatives and construction managers regarding introduction of tenants to building after lease execution.
Monitors tenant improvements to effect smooth transfer of responsibility from construction department to management.
Ensures that construction work performed in buildings, whether by management company or by tenants, is performed in accordance with Policies and Procedures.
Provides lease administration per Policies and Procedures.
Reviews all initial lease abstracts and monitors billing and collection of rents, rent escalations, OER, and above-standard services and utilities.
Has in-depth understanding of the reconciliation process for operating expense recoveries and the operating expense gross-up process.
Executes Tenant Retention Program that includes periodic visits with tenant representatives, holiday gifts, creating and enhancing building amenities, and the developing tenant engagement activities.
Supervises security functions for protection of property in accordance with Policies and Procedures.
Supervises fire and life safety annual drills and inspections per Policies and Procedures.
Responsible for administration of the risk management program including property safety inspections and tracking and collecting Certificates of Insurance as required from tenants and contractors.
Maximizes the use of property management technology platforms such as COVE, MRI Angus (demand and PM work orders, COI processing, routine and emergency communications), electricity monitoring system, water leak detection system, and other technology tools such as Microsoft Teams.