Property Manager, Multifamily (Multi-Site)

Cushman & Wakefield•St. Louis, MO

14d•$72,250 - $85,000

About The Position

The Multifamily Property Manager is responsible for maintaining communities to a market-ready standard and delivering a high level of service while motivating a high-performing team to maximize property performance. This multi-site role oversees operations for a 95-unit community, including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy planning, marketing, lease renewals, service contracts, expense control, and audits. The Property Manager provides customer service and communication to residents and prospects, oversees lease and renewal paperwork, monitors advertising and client traffic, and develops marketing programs informed by competition and revenue analysis. The role leads and develops on-site staff, supervises daily operations, ensures company policies and procedures are followed, maintains resident files, resolves resident conflicts, and manages community budgets and finances. The position operates in a professional office environment and requires regular travel, which may be up to 25% of the time.

Requirements

At least 3 years of on-site multifamily property management experience, including leasing, rent collection, resident communications and solutions, reporting, delinquency and renewals, and financial or budgetary analysis and management duties.
St. Louis City market experience, including knowledge of STL City eviction law and filing, and/or exposure to local laws and regulations.
Experience with Yardi systems.
Microsoft Office experience, including Outlook and Excel.
Effective communication and customer service skills.
Computer literacy, including Microsoft Office Suite and internet navigation.
General office, bookkeeping, and sales skills, with strong oral and written communication.
Ability to manage and supervise a team.

Nice To Haves

Bachelor’s degree preferred.
Missouri real estate license preferred.
CRM, operations technology, and/or NeedALease or other AI exposure strongly preferred.

Responsibilities

Oversee community operations, including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits.
Provide customer service and communication to residents and prospects to support satisfaction, renewals, revenue, reputation, and profitability.
Complete lease and renewal paperwork in accordance with company standards.
Track and evaluate advertising and client traffic.
Develop, mentor, lead, and manage leasing, customer service, maintenance, and management personnel.
Analyze competition and develop marketing programs to drive revenue.
Model the company's mission and lead by example.
Supervise day-to-day operations of the on-site team and ensure company policies and procedures are followed.
Interview, hire, and coach staff as needed to maintain an effective on-site team.
Maintain resident files in accordance with company standards.
Promote a positive community environment through prompt conflict resolution and consistent follow-up.
Manage the community budget and finances.
Work with leasing staff to meet leasing and marketing goals.
Identify staff leasing opportunities, set goals, and support performance improvement.
Perform other related duties as required or assigned.

Benefits

120 hours of paid time off annually, prorated upon hire.
40 hours of sick time annually, prorated upon hire.
Two volunteer days annually.
12 or more company holidays annually.
Paid parental leave.
Medical, dental, vision, and life insurance, with supplementary benefit options.
Pet insurance and pre-tax spending accounts.
Early access to pay.
Company discounts program.
Personal and professional development resources, including LinkedIn Learning.
Employee Assistance Program and counseling services.
Eligible employees may enroll in retirement savings plans, health savings accounts, and disability insurance programs.
Paid and unpaid time away from work.