Property Manager II

Lowome Housing Institute • Seattle, WA

1d • Onsite

About The Position

The Property Manager II manages the daily operations of assigned affordable housing properties and is directly responsible for leasing, resident files, rent collection, lease enforcement, building conditions, and site staff performance. This is a hands-on role requiring practical knowledge of affordable housing programs and the ability to work directly with residents, complete detailed administrative tasks, address problems, and follow work through to completion.

The role applies requirements for HUD-assisted housing, including Section 202 PRAC and Section 811, Low-Income Housing Tax Credit (LIHTC), workforce housing, and project-based assistance. The Property Manager works with the Area Manager, Compliance, Finance, Facilities, and Supportive Services to maintain compliance, reduce vacancy, collect revenue, and provide safe, well-maintained housing.

Requirements

• Four years of hands-on residential property management experience managing a building with more than 50 units, elevators, and security systems.
• Experience must include daily leasing, rent collection, resident files, maintenance coordination, and property financial responsibilities.
• Direct affordable housing property management experience and practical knowledge of HUD-assisted housing, including Section 202 PRAC and Section 811, LIHTC, and workforce housing.
• Experience with HUD project-based rental assistance, PBV, or housing authority-administered programs, including PCHA where applicable.
• Hands-on experience preparing certifications and recertifications, verifying income and assets, calculating rent, maintaining compliant resident files, and resolving documentation errors with Compliance.
• Affordable housing lease-up experience, including applicant follow-up, file preparation, required approvals, and coordination of unit readiness and move-ins.
• Ability to read property budgets and financial reports, review resident ledgers and delinquency, control expenses, and identify matters requiring follow-up or escalation.
• Working knowledge of landlord-tenant requirements, fair housing, reasonable accommodations, lease enforcement, inspections, and resident conflict resolution.
• Demonstrated initiative and follow-through; ability to identify priorities, organize competing work, complete detailed tasks accurately, resolve routine issues independently, and seek guidance when needed.
• Proficiency with property management software, document and spreadsheet programs, record-keeping, and report preparation.
• Ability to read, write, and communicate in English.
• Strong interpersonal skills and ability to work respectfully with residents, staff, housing partners, vendors, and people from diverse backgrounds.
• Willingness to learn program changes, accept feedback, and work directly with site teams to solve problems.
• Reliable transportation.
• Valid Washington State driver’s license and driver liability insurance.
• Ability to pass a driving record check and a background check/drug screen.

Nice To Haves

• Two or more years of supervisory experience, including staff training, coaching, and performance management.
• Experience in permanent supportive or transitional housing and working with people who have experienced homelessness.
• Experience preparing for funder reviews, resolving audit findings, and improving occupancy, collections, or file compliance.

Responsibilities

• Take ownership of daily property operations, set priorities, meet deadlines, resolve issues independently, and escalate matters beyond delegated authority with relevant facts and recommendations.
• Personally complete and review leasing, resident-file, ledger, inspection, and reporting work, and provide direct coverage to clear backlogs when needed.
• Supervise, train, and support assigned maintenance and other site staff; set expectations, review work, conduct staff meetings and performance reviews, and address performance concerns with the Area Manager and Human Resources.
• Apply agency policies consistently, recommend practical improvements, and maintain accurate resident, vendor, payroll, invoice, deposit, and operational records.
• Communicate professionally with residents, applicants, staff, and housing partners; attend assigned community, resident, and HOA meetings and follow up on commitments.
• Apply funding agreement and affordable housing program requirements, including HUD Section 202 PRAC, Section 811, LIHTC, workforce housing, PBRA, PBV, and housing authority-administered assistance where applicable.
• Process and review applications, income and asset verifications, rent calculations, certifications and recertifications, leases, and move-in and move-out documents; submit complete files for approval and correct errors.
• Maintain waiting lists, referral records, applicant communications, and tenant files; follow tenant selection plans, affirmative marketing requirements, occupancy restrictions, and fair housing procedures.
• Use applicable HUD occupancy guidance, program instructions, and LIHTC requirements; coordinate subsidy submissions, certification transmissions, and corrections, using HUD-50059, EIV, and TRACS where applicable.
• Review resident files, track certification deadlines, resolve missing documentation, prepare timely funder reports, prepare for inspections and audits, and close findings with Compliance and the Area Manager.
• Perform affordable housing lease-up work, including outreach, waiting-list and referral follow-up, eligibility documentation, approvals, unit readiness, lease execution, and move-ins.
• Maintain a leasing pipeline and vacancy list; follow up on incomplete applications, missed appointments, pending approvals, and inspection delays to reduce avoidable vacancy.
• Coordinate with Maintenance, Compliance, and housing authorities to prepare units and files for occupancy, confirm required approvals before move-in, and inform the Area Manager of barriers.
• Collect rent; maintain accurate resident ledgers and deposit records; follow up on delinquency; carry out approved payment agreements and collection procedures; and resolve disputed balances and subsidy discrepancies with Finance and the Area Manager.
• Use property budgets, financial statements, rent rolls, delinquency reports, and budget variance reports to identify collection shortfalls or unusual expenses and take appropriate action.
• Review invoices, payroll, accounts payable, purchase requests, and expense reports for accuracy and approve or submit them within established authority and deadlines with supporting documentation.
• Inspect property conditions monthly and coordinate unit inspections at least quarterly, or more often when required; track work orders, unit turns, safety concerns, and repairs through completion.
• Prepare the annual preventive maintenance schedule, monitor its completion, contribute to the Capital Needs Assessment, provide quarterly feedback on property improvement needs, and confirm repair work meets approved scope.
• Maintain property safety and emergency plans, respond promptly to emergencies, use required PPE, and report incidents, maintenance needs, and operational concerns in the assigned system within required timeframes.
• Address resident complaints, lease violations, and conflicts consistently and document follow-up; recognize reasonable accommodation requests and coordinate them through established procedures.
• Work with Supportive Services to promote housing stability using Housing First, harm reduction, and trauma-informed practices while maintaining lease expectations and safe property operations.
• Complete required training and other duties as assigned.

Benefits

• Generous vacation and sick leave
• 10 paid holidays and 1 floating holiday
• Employer-paid medical, dental, and vision insurance, with HRA, HSA, and FSA options
• Employer-paid life and AD&D insurance
• 401(k) offered for unionized employees through OPEIU8
• 403(b) offered for non-union employees
• Employee Assistance Program
• Travel Assistance Program
• Aflac offered for all employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed